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Service Desk Engineer

Advertised on 01/10/2024

Senior Client Success Manager

Advertised on 01/10/2024

Benefits of working at Lyon

We are a fast‐growing MSP, with an extensive list of hand selected clients. We take pride in our team, our clients and the service we offer.

Funded Skills Development and Training

We work in a sector that without constant skills development and training we won’t be able to keep up with the constant change in technology. This naturally has led us to set a side a portion of the annual budget dedicated to funded training, research and development for all our staff.

Cycle to Work Scheme

Cycle scheme is an employee benefit that saves you 25‐39% on a bike and accessories of any kind. You pay nothing upfront and the payments are taken tax efficiently from your salary. We're not only proud to have taken part in this scheme but also can store your bicycles in the office should you wish to cycle to work.

Cutting Edge

It’s mandatory for us to deliver the best technology to our clients but it’s a prerequisite for us to operate cutting edge technical solutions and platforms internally to empower our staff to deliver the best service.

Excellent Benefits

Various benefits fit the need of various people and we’ve tried to provide as much as we’re able to create an enjoyable experience; from pension contributions, gym membership, healthcare, mental care, monthly events from getting fully boozed up to paintball and darts and much more.

Birthday Day Off

Everyone should have their birthday off in addition to their annual leave entitlement. Whether it’s stuffing yourself with a cake, playing games, relaxing with the family, exercising or having a party. It’s your birthday, you rule!

Working from Home

Our business at Lyon Technology is fully cloud based, from the ticketing systems, monitoring systems, HR, video and audio conferencing to telephony. This means that you’re able to work from anywhere. With the help of our service desk manager and based on availability we ensure everyone can take part in a rota to work from home.

Electric Vehicle Salary Sacrifice

Employees make savings on their tax and personal benefits when they switch to an electric car under our salary sacrifice scheme. Depending on how much tax you pay, these savings can be as much as 40%.

Money that you'd normally never see (because it goes straight out of your pay to HMRC) actually goes straight towards your electric car payments.

FAQ

What is it like to work with you?

We love what we do, and we want to ensure our team feels the same. We work to create a welcoming and friendly work environment where everyone’s voice is heard. 

Got an idea? Bring it to the table! Think we can improve processes? We’re all ears.

Your actions have an impact here.

Which benefits do Lyon Tech employees receive?

We provide a range of benefits, including funded skills training, cycle-to-work schemes, remote work options, cutting-edge tech, electric vehicle salary sacrifices, and much more. 

Just scroll up to take a better look at what we offer.

Does Lyon Tech support professional development?

We do! We allocate an annual budget for employee training to ensure our team can always stay one step ahead. Our sector is always changing, but we make sure our people continuously evolve with it.

Do you offer remote working?

Just as we help our clients to work remotely, we ensure our team is set up to do the same. We’re fully cloud-based, from our ticketing systems to our video and audio conferencing. 

You’ll be able to work from anywhere, with the consent of your manager. We work on a rota basis, to ensure we have enough on-site support, as and when we need it.

Are there opportunities for career growth?

Absolutely! We’re a growing business in a sector that’s continuously evolving, which opens the doors for learning opportunities, mentorship from experienced engineers, and career progression. 

Where are you located?

We’re based at 2 Minster Court, Mincing Lane, with excellent transport links. Nearby stations include Fenchurch Street, which is just a two-minute walk away, Tower Hill Underground Station at six minutes, and Monument Underground Station within a seven-minute walk. 

These connections provide access to multiple lines, making our office easily accessible for commuters across Central London.

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#Goodword

What our Employees say about us!

“I needed this!”

I joined Lyon Managed Technology as part of their acquisition from a company I was previously with. Amin and the whole team have been extremely friendly and welcoming. I soon found that that it’s not just business the company is built around friendship and teamwork.

 

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David

Service Desk Engineer

"A place to grow and advance in your career!"

Talented, smart and efficient team, Friendly and helpful colleagues, Supportive and dedicated team leader, Easy going atmosphere in the office, Various benefits and bonuses, A chance to get to know and work with a wide variety of hardware and systems.

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Justas

Senior Service Desk Engineer

"2 Years and still going strong"

Great culture, we work hard and deliver for our customers, we also work hard at fun, management are always doing Deliveroo treats at lunch time, beers in the fridge for Friday afternoon, and post work drinks on a Friday always on offer. From a technical development point of view, you get a great opportunity to learn and develop your skills with some very talented senior engineers who always have time to help you with your personal development.

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Richard

Senior Infrastructure Engineer

"Supportive Team – Can’t Fault Them"

My introduction to Lyon Managed Technology was through one of their acquisitions which led me to join their team. Whilst we were working remotely and not always present in the office it didn’t feel alien and in contrast and because of their support it felt like a seamless transition. We were having regular catchups with our managers and with the rest of the team on a regular basis. At first I was quite worried when we were acquired but after joining Lyon it felt as if it was the right thing to happen.

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Sam

Accounts Executive

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