FAQ

Account managers at Lyon are responsible for caring for all client needs. These needs range from ticket escalations, purchasing and procurement, IT budgeting, IT Strategy, monthly/quarterly account management meetings and to overall ensure the health of the account throughout the year. The account managers otherwise act as a central point of communication for all escalations.

Inclusive onsite support service is offered with all tiered agreements and allows the engineer to attend the client premises where an issue can not be fixed remotely. Depending on the nature issue and the applicable service level agreements associated with each Tier the attendance will be facilitated within 30 mins and up to 3 days. 

In contrast fixed site visits provide a schedule time window where a member of the engineering team will be present at your offices for deskside support. These packages range from half a day a month to a day a week and depend on the requirements of the business. 

All of our engineers are UK-based, whether they’re in or out of hours. The majority of our engineers also either work in Central or Greater London. As a result, they’re intimately aware of IT best practices specific to the area, alongside the IT movements of London’s tech-first companies. 

It’s worth noting, some of our UK-based engineers and operational staff work remotely on a permanent basis.

We are currently answering calls within 3 rings, but contractually we agree to an SLA of up to 80% of calls answered within 60 seconds. 

Our response time is within 2 hours. However, if you expect more urgent needs, you can reduce this response time to just 15 minutes, with our OOHP bolt-on.

One of the main benefits of partnering with Lyon is that we only serve businesses in the creative industry. This in turn means that most of our engineers regularly are not only exposed to the same software but also have experienced the same issues, errors, solutions and outcomes elsewhere and it's more likely for them to diagnose and to identify the solution in a more reasonable time windows. Furthermore most of the engineers are specifically trained by our senior engineering team on how to interact with creative industry software and solutions which allows us to remain up to date with the industry consistently. 

Managed IT services help businesses with the day-to-day running, maintenance, and support of your IT needs on an on-going basis. You need technology that works today, tomorrow and beyond. Managed Services ensure your IT is helping you achieve your business goals at all times.

Professional IT services help businesses overcome specific challenges through a dedicated project, such as a cloud migration or the deployment of new hardware.

Briefly speaking; Managed Services is an on-going support package tailored to fit your organisation’s needs whereas Professional services is a short-term engagement to complete a specific project.

Typically fixed term projects such as full Microsoft 365 Exchange Migration, Microsoft Teams Telephony Implementation using Operator Connect or Direct Routing, Microsoft Azure Virtual Desktop Infrastructure or Azure VDI migration, Cyber Security Plus Certification, ISO27001 Certification, New Server/Storage Hardware Implementation and Migration are typically a few titles which also fall in the same category as professional services. 

Your appointed account manager and our technology architects typically review your upcoming tech requirement for the following 36 months on an annual basis. This allows them to draft the IT strategy for the following 3 years and to constantly review and update the plan every 12 months.

Whilst disaster recovery develops a plan of action to deal with situations when a disaster strikes e.g. a Powercut, internet outage, server failure etc. A business continuity plan concentrates on ensuring your business is able to continue whilst critical aspect of the IT infrastructure are being restored in the background e.g. catering for a secondary internet line, making available a second premises for the employees to work from, providing offsite stand-by workstation or laptops in the event where the office is no longer accessible. 

Yes that's correct, whether you're a client of ours or not we offer a variety of IT audits ranging from Full IT Infrastructure audit, Cyber Security Audit, Telephony Audit, Network Infrastructure Audit, Electrical Infrastructure Audit and so much more. This always allows you to be aware of the gaps present in your infrastructure along with specific recommendations which are made against each downfall.

This really depends on the nature of your business and the requirements that come with it. With that in mind if you are planning to introduce a hybrid working model where your staff are able to access your data, servers and services from anywhere around the world we highly recommend exploring the opportunity of migrating various parts of your infrastructure to the cloud. We design and deliver solutions that enable secure, efficient, cost-effective hybrid working and cross-site collaboration — all while supporting the complex, data-hungry technology stacks that are central to AEC businesses and the creative market.

This certainly can happen with poor platform management and financial planning for the cloud solution. With the right team of highly skilled and experienced tech advisors we can almost guarantee your cost per employee whilst operating in the cloud on a monthly basis thus avoiding any abnormal fluctuations in cost. 

Many businesses now operate completely remotely, without having the need for open office hours, commuting to the office or any expenses associated with renting office premises. Many of our clients have decided to fully migrate their data, either to the cloud or our Tier 2 datacentres where they continue to access their infrastructure remotely and delivery their projects seamlessly. If you’re preparing to take advantage of remote working, get in touch to see how we can help you.

Simple speaking, public cloud is more cost efficient and private cloud offers improved security and control. Public cloud removes financial pressure on companies by eliminating platform management costs. However, private cloud allows organisations to have more control over their data and its security.

Replicating the performance of high-quality graphics cards and GPUs in the cloud is achievable through advanced GPU-powered cloud infrastructure provided by services like AWS, Google Cloud, and Azure.

Most cloud virtual desktop infrastructure nowadays offers virtual graphic processing units otherwise known as vGPUs. These offer a variety of graphics solutions ranging from NVIDIA’s Tesla V100 GPU, NVIDIA Tesla M60 GPU, AMD Radeon Instinct MI25 GPU and NVIDIA Ampere A100 80GB Tensor Core GPUs. 

Paired with infrastructure management services, businesses can ensure these cloud-based GPU resources are effectively managed, secured, and optimised for specific workloads, eliminating the need for costly on-premises hardware.

Your staff are at the helm of your organisation, representing the enterprise and working with private and business information daily.

Cyber security awareness courses are an effective approach to ensure the correct cyber processes are followed. It minimises risk and maintains your organisations information secure against cyber attacks.

These awareness courses take place on an annual basis and are only offered to Tier 3 customers inclusively.

To answer this question, it's important to understand the areas both approaches have in common. Both tests are designed to identify security downfalls in your business' security posture. The penetration tester works with your business' IT team to run through a list of checks and tests to identify the weakness of various IT infrastructure platforms within your business. On the other hand the red team specifically attempts a breach on your organisations cyber security. Only a few individuals in the business will be made aware of this targeted attack. This targeted attack, arranged by the business itself, will demonstrate a realistic visual of how your business will deal with similar breaches.

By far bank transfer fraud and ransomware are the top two widespread cyber security threats most businesses are having to deal with right now. Bank transfers need to follow strict rules within a business and to run through multiple security mechanisms before they are approved for payment. In contrast, to combat against the ongoing increase in ransomware not only superior anti ransomware software such as Sophos Intercept X should be present across your workstation and server infrastructure. As well as that a variety of backup methodologies need to be deployed to ensure that the ransomware is unable to spread further and to minimise the chance of its occurence. 

Cyber security certifications for businesses such as Cyber Essentials or Cyber Essentials Plus have become common place in the UK. Most businesses have signed up to these certifications and have ran through the rigorous requirements of such certifications. 

Cyber Essentials and Cyber Essentials Plus are to help businesses secure themselves against well known online threats. 

These schemes where introduced and supported by the government with the help of the Information Assurance for Small and Medium Enterprises (IASME) consortium and the Information Security Forum (ISF). 

The requirements for both certificates are updated by IASME on an annual basis and businesses requiring to maintain their level of certification are required to be audited on an annual basis. 

Lyon has partnered with IT Governance (itgovernance.co.uk), by far the largest certification provider in the UK, delivering in the region of 5,500 certificates per annum, to deliver an end to end solution for business wishing to be certified. 

Cyber risk, cyber liability or more commonly referred to as cyber insurance is a form of insurance cover which has been introduced to secure your business in the digital age against security and malicious breaches initiated on your IT infrastructure. 

The level of cover varies on several factors depending upon whether your business carries out work only in the UK, EU or rest of the world, whether your business collects, process or store customer data, whether you require GDPR investigations, data security breaches, business interuption or ransomware to be covered too?

Given the plethora of options we'd recommend that you speak to one of our friendly account managers on 0207 112 8504 to understand your requirements so that we can advise the best cover. This would then allow you to approach your insurance company with all the required information for all your needs.

Fibre leased lines are spreading very quickly in and around the capital and major cities in the UK. However there are still many areas which have not seen a full coverage for fibre leased lines. In contrtast some business also may find the cost of a leased line too difficult to fit into the annual IT budget. A few providers however have accelerated their coverage in and around London offering reasonably priced contended fibre solutions such as HyperOptic, G-Networks and Virgin. 

With the above in mind if fibre in its entirety is not available in your areas you may wish to explore other technologies such as VDSL or WiMax. Be sure to give our account managers a call on 0207 112 8504 where they can guide towards the right directtion. 

Almost all audio/video conferencing providers such as Zoom, Webex, Vonage, Microsoft Teams, 8x8 and Google Meet offer a variety of appliances which can otherwise deliver a fully functional hardware solution for your meeting rooms. 

With a myriad of options to choose from the right solution will depend upon the wider communication and collaboration solution which your business currently uses. 

We're technology agnostic on this front and would only recommend the right solution for your business. Please get in touch with one of our account managers so that we can help you identify the best solution for your needs.

BT announced that from 2020 ISDN networks will no longer be available for sale however they will continue to operate up until 2025 where all ISDN and PSTN circuits will be terminated. This means that well before this date all businesses will need to transition to a VOIP solution. VoIP or Voice over IP is a telephony solution which utilises the internet for calling rather than the public switching network. 

In practice you would need to identify a suitable VoIP telephony provider and to migrate your current telephone numbers over to them. Once the telephone numbers have been ported you're then able to utilise a VoIP solution to make and receive phones calls. 

Over the past 10 to 15 years many business have already made this move however if your business still is in the very few that require to be migrated to the cloud get in touch with one of our account managers so that we can help you choose the best solution. 

This highly depends on the nature of your business, the number of calls you make or receive, office and remote internet connectivity, overall available bandwidth, call quality expectations, whether your employees all work from a single location or multiple locations, whether remote working has been fully implemented, the number of countries you operate within and the various features you may require from a telephony system. Considering the number of elements which can affect the choice we recommend that you give one of our account managers a call on 0207 112 8504 so that they can understand your requirements better and to provide you with suitable advice.

Wireless signal can often become a challenge depending on the nature of the material used in the building and of course the building layout. With that in mind there are many more external factors which can affect wireless coverage and to have a better understanding of your current network coverage we would recommend a wireless survey is carried out which would present you with a full heat map of your building displaying wireless strength and any areas which you're building is lacking wireless coverage. Following on from that we're able to advise on how we can effectively combat the lack of full coverage. 

 As for the guest wireless network, most wireless solutions offer integrated guest management that isolate each individual guests connection from the rest of the network. We would recommend that you opt for a full wireless survey where we can then evaluate the coverage, security level of your existing wireless solution and any additional features which can otherwise be enabled or designed to meet your needs. Please get in touch with one of our account managers on 0207 112 8504 to book a wireless audit. 

Any changes to our business terms and conditions are communicated 30 days in advance to all of our customers. A full outline of the changes including updates, amendments and additions is posted on our website https://lyon.tech/terms-and-conditions/updates and communicated via email to our customers. 

"Terms and Conditions", "Terms of Service" or "Terms of Use" essentially mean the same thing. There's no meaningful difference between these two terms.

Traditional managed IT services can have unwanted trade-offs. For example, having outsourced your IT operations, you may feel your business lacks a representative “on the ground”. At Lyon, we ensure that’s not the case, with a dedicated account manager who understands your business and its immediate needs. They’re on hand to handle ticket escalations, purchasing and procurement, IT budgeting, IT strategy, and account management meetings. They also pay close attention to the overall health of your account - all year round. 

Consider your account manager as the linchpin to the functioning of your managed IT services, and a comms channel through which you can get the most out of your outsourcing.

Fixed site visits provide a scheduled time window where a member of the engineering team will be present at your offices for deskside support. 

These packages can range from half a day a month to a day a week and will depend on the specific needs of your business.

If you’re unsure of how much time you might need, it’s best to chat with your account manager and work out a plan. Think about the complexity of your systems, the internal expertise of your business, and the reasonable level of support needed to ensure your business can maximise its productivity.

Professional IT services help businesses overcome specific challenges through a dedicated project, such as cloud migration, deployment of new hardware, IT infrastructure audits, disaster recovery and business continuity support, IT system architecture implementation, and more.

A managed network service provider delivers end-to-end management and support for a company’s network infrastructure, including routers, switches, firewalls, and wireless systems. By leveraging managed network services, businesses benefit from proactive monitoring, enhanced security, and expert maintenance. This approach allows businesses to focus on core operations while leaving network performance to the experts.

An example of managed network services is proactive network monitoring, where a service provider continuously tracks network performance to identify and resolve issues before they cause disruptions. This includes monitoring bandwidth usage, detecting security threats, and ensuring devices like routers and switches function optimally. 

At Lyon Tech, our managed network services typically cover network management and monitoring, network security services, managed wired and wireless networks, and dedicated connectivity services. On a more granular level, this might look like implementing firewalls, digital traffic management, high-speed fibre internet facilitation, and more. By leveraging managed network services, businesses can gain dedicated network support, enhanced reliability, and the overall reduction of costly downtime.

When businesses ask, "Why outsource network services?", the answer lies in the comprehensive coverage offered by managed network services. While these typically equip companies with in-office-hours support, they can also include 24/7 monitoring, performance optimisation, security management, troubleshooting, and maintenance of network equipment like routers, switches, and firewalls.

Better yet, this support doesn’t drain or exhaust internal resources, ensuring companies can keep costs down - while keeping the quality of network management high.

Managed network services cover a range of essential network management tasks, including network security and monitoring. This involves the protection of a business against cyber threats, through network infrastructure that implements firewalls, intrusion detection systems, and secure VPNs to prevent unauthorised access.

With managed network services, businesses benefit from proactive security measures, that ensure networks remain safe, secure, and efficient while mitigating network vulnerabilities continuously.

Managed services can cover a variety of networks including:

• Local Area Networks (LAN): These networks connect devices within a limited area, such as an office or building, and require management for performance optimisation, security, and reliability.

• Wide Area Networks (WAN): WANs connect multiple locations over larger geographical areas and are typically managed to ensure secure, high-performance connections between remote offices or data centres.

• Wireless Networks (Wi-Fi): Managed Wi-Fi services include setup, monitoring, and maintenance of wireless access points.

• Virtual Private Networks (VPN): Managed VPN services secure remote access to company networks, providing encryption and protection for users working from different locations.

• Cloud Networks: These networks enable remote access to cloud-hosted resources. Managed cloud network services ensure scalability, security, and performance optimisation for cloud environments.

• Data Center Networks: These networks support data centres and involve the management of servers, storage, and network components to ensure smooth data flow and security.

When choosing a managed network service provider, you’ll want to consider factors like expertise, reliability, and the scope of services offered. At Lyon Tech, we ensure robust network security by implementing strong firewalls, regular monitoring, and advanced threat detection to protect your data. We also provide proactive maintenance, 24/7 support on request, and built-in scalability to meet your company’s unique needs. 

Cyber security services are essential for businesses and organisations of all sizes, from financial and healthcare institutions, right through to government organisations. In any instance where individuals are handling sensitive data, cyber security will need to be top of mind. 

Companies storing customer information, or relying heavily on their digital operations, are often prime targets for cyber threats. Today, startups and SMEs need protection against cyber crime and losses, including data breaches, ransomware, and phishing attacks. Larger operations can often be faced with more complex threats, which can even include extortion - based on the data that’s been hacked. In today's digital age, anyone connected to the internet should prioritise robust cyber security services to safeguard their assets.

Cyber security services can mitigate key cyber threats while protecting your business from data breaches, ransomware, and phishing attacks. They can also go a long way towards preserving consumers' trust. Solutions like firewalls, antivirus software, and employee training greatly minimise the downtime and financial losses caused by cyber incidents. They also ensure compliance with regulations like GDPR, avoiding costly penalties that can reach the millions.

Cyber security prevents loss of service by protecting your business from attacks like Distributed Denial of Service (DDoS), malware, and ransomware, which can disrupt operations. Advanced firewalls, intrusion detection systems, and anti-malware solutions block threats before they impact your network. Regular monitoring and threat assessments can help identify vulnerabilities early on, ensuring timely fixes to avoid any downtime. Incident response plans and data recovery systems can also ensure quick recovery of services after an attack. 

Managed infrastructure services are outsourced solutions that oversee and maintain your company’s IT infrastructure, with a focus on reliability, performance, and security. This can include managing cloud environments, networks, storage, data security, and more.  Infrastructure management services can be particularly useful for companies looking to mitigate IT risks, ensure compliance with industry standards, and scale with best-practice infrastructure foundations in place.

At Lyon Tech, our infrastructure management services largely break down into cloud infrastructure, software-as-a-service, data storage and security, and unified communications. 

Infrastructure management services (or ‘IMS’) are key for maintaining and optimising your IT framework, including servers, networks, storage, and hardware. Examples of infrastructure management can include monitoring performance, addressing system vulnerabilities, and managing updates and configurations. By leveraging Professional infrastructure Management Services, Businesses that leverage managed infrastructure services often see an enhancement in the reliability, scalability, and security of their IT frameworks, triggering a robust foundation for growth and innovation overall.

Software as a Service (often referred to as SaaS) is a cloud-based delivery model where applications are hosted by a provider and accessed via the Internet, eliminating the need for on-prem installations. SaaS solutions cover a variety of needs, from email and customer relationship management (CRM) tools to advanced equipment, such as AI modelling equipment. The benefits of the SaaS model can include continuous software updates, more predictable costs, and access to the most advanced tech on the market.

Unified Communications (UC) is the integration of various communication tools, such as voice, video, messaging, and collaboration platforms, into one cohesive system. This approach enhances productivity while ensuring interaction across devices and locations. Infrastructure management services providers often deploy and maintain unified communications solutions to facilitate high performance, security, and scalability within IT infrastructures.

We offer comprehensive central London IT support, including managed services, network management, infrastructure services, cyber threat management, and more. Our IT support takes a proactive approach, to ensure your IT infrastructure truly betters your business. 

Whether you need implementation, ongoing maintenance, or a depth of hardware and software support, we’re on hand.

Up close, our services include:

• Managed IT support

• IT Staff Cover

• Fully-Managed IT Support

• Emergency IT Support

• Apple Mac Business Support

• 24 Hour IT Support

• Project & Consultancy

• Server Installations & Upgrades

• IT Strategy Consultancy

• IT Project Management

• IT Office Relocations

• Cloud Strategy & Adoption

• Cloud & Hosting Services

• Office 365 Business

• Microsoft Azure

• Hosted Microsoft SharePoint

• Amazon Web Services

• Data & Communications

• Business Broadband

• Data Cabling Installation

• Leased Line Solutions

• Unified Communications

• Cyber Security & Continuity

• WEEE IT Recycling & Disposal

• PAT Testing

• Network Penetration Testing

• Managed Backup Solutions

• GDPR Consultancy

• Disaster Recovery

• Cyber Security Services

• Cyber Security Consultancy

Outsourcing IT services can range from 24/7 helpdesk assistance to network management, cloud solutions, data backup, and more. As a Central London business, you’ll want to weigh up your core company needs, with resources spanning expertise and budget. As a London-dedicated IT support provider, we can help you create a bespoke-to-your-business IT strategy that allows you to access expert support, scale resources as needed, and focus on your core operations.

Outsourced IT support can equip Central London-based businesses with expert IT knowledge, without the cost and complexity of maintaining an in-house team. This approach ensures laser-focused technical assistance, proactive system maintenance, and robust cybersecurity mechanisms, all tailored to the fast-paced demands of the Central London market.

When choosing an IT support provider for manufacturers, it's important to consider several key factors. 

Focus on IT support providers with expertise in manufacturing technologies such as ERP systems, MES, and IoT devices, as they are integral to your operations. Your provider should also offer proactive support, including regular system monitoring and quick response times to avoid downtime.

You’ll also want an IT support provider that can implement robust cybersecurity measures bespoke to your organisation’s data. 

Finally, you’ll want to choose a provider that can scale your business while delivering tailored solutions for your unique manufacturing processes.

The manufacturing sector faces several technology challenges, however, with informed IT support, many of these challenges can be scaled. 

• These include the integration of legacy systems with modern technologies, such as IoT and AI, which often create data silos and hinder seamless operations. 

• Many manufacturers also struggle with maintaining cybersecurity measures, as they adopt more connected devices, which exposes sensitive data to potential threats. 

• Ensuring data accuracy and consistency across multiple platforms is another challenge, as is the need for real-time analytics to improve decision-making. 

IT support for manufacturers plays a critical role here, in addressing core manufacturing technology challenges with expert system integration, data security, and the optimisation of production technologies.

• Cyber-security IT support for manufacturers should focus on implementing multi-layered security strategies, including robust firewalls and encryption to safeguard data in transit and at rest. 

• Regular software updates and patch management will help address vulnerabilities in manufacturing systems, while secure access controls such as multi-factor authentication (MFA) limit unauthorised access to critical infrastructure. 

• Securing IoT devices connected to production systems is also crucial, as these are often targets for cyber threats. 

• A comprehensive cybersecurity approach should also consider employee training to identify phishing attacks and maintain strong password protocols.

By migrating to the cloud, many manufacturers reduce the costs associated with maintaining on-premise infrastructure, while benefiting from scalable solutions that adapt to their business growth. 

Cloud computing also facilitates the integration of Internet of Things (IoT) devices, enhances production monitoring, and enables real-time data analytics.

Finally, cloud computing in manufacturing offers reliable backup and disaster recovery solutions, ensuring minimal downtime in case of technical failures.

We provide help for all your London Bridge IT needs, from IT project management to Apple Mac support. Our skilled team uses cutting-edge monitoring equipment to ensure your IT systems function as they should, 24/7.

We can support you with:

• Managed IT Support

• 24-hour IT Support

• Apple Mac Business Support

• Emergency IT Support

• Managed IT support in London

• IT Staff Cover

• Project and Consultancy

• Server Installations and Upgrades

• IT Strategy Consultancy

• IT Project Management

• IT Office Relocations

• Cloud Strategy and Adoption

• Cloud and Hosting Services

• Amazon Web Services

• Hosted Microsoft SharePoint

• Microsoft Azure

• Office 365 Business

• Data & Communications

• Unified Communications

• Leased Line Solutions

• Data Cabling Installation

• Business Broadband

• Cyber Security and& Continuity

• Cyber Security Consultancy

• Cyber Security Services

• Disaster Recovery

• GDPR Consultancy

• Managed Backup Solutions

• Network Penetration Testing

• PAT Testing

• WEEE IT Recycling and& Disposal

The AEC industry stands for Architecture, Engineering, and Construction, encompassing sectors that collaborate to design, engineer, and build infrastructure and buildings. This industry integrates innovative technologies like Building Information Modeling (BIM), CAD software, and project management tools to enhance efficiency and precision. The AEC industry plays a vital role in creating sustainable, functional, and aesthetically appealing structures while addressing challenges such as urbanisation and environmental concerns.

In the context of London-based IT support, the AEC sector relies heavily on robust IT services that can deliver cost-optimised infrastructures that accelerate, rather than hinder, key projects.

IT support companies play a crucial role for the AEC industry, ensuring the ongoing operation of technology crucial to design, engineering, and construction processes. 

IT support providers can provide services such as managing CAD and BIM software, securing data storage for large project files, and offering cloud solutions for collaboration across teams. Additionally, IT support enhances cybersecurity, prevents downtime, and supports mobile technology used on construction sites. By optimising, monitoring, and maintaining IT systems, an IT support service greatly helps AEC firms to improve efficiency, meet project deadlines, and maintain their competitive edge.

Key tools of the AEC sector include Building Information Modeling (BIM) for 3D design and project visualisation, CAD software for drafting and design, and project management platforms to coordinate tasks and schedules. 

Cloud computing is also crucial for real-time collaboration across dispersed teams, while drones and 3D scanning can be used to enable precise site analysis. Other technologies, such as AR/VR for immersive design experiences and IoT for smart construction monitoring, are increasingly driving innovation within the AEC sector.

Building Information Modeling (BIM) is essential in the AEC industry as it provides a centralised platform for designing, visualising, and managing construction projects. BIM enables collaboration among architects, engineers, and construction teams by offering accurate 3D models, real-time updates, and detailed project insights. It improves efficiency by reducing errors, streamlining workflows, and supporting sustainable design practices. Additionally, BIM facilitates better decision-making throughout a building's lifecycle, from initial planning to maintenance, making it a critical tool for modern AEC projects.

IT support providers familiar with the AEC sector, will be well-versed in getting the most out of BIM, its surrounding architecture, and its internal adoption.

Technology significantly enhances project management in the AEC industry by improving collaboration, efficiency, and accuracy. Tools like Building Information Modeling (BIM) facilitate coordination among architects, engineers, and contractors by centralising project data and enabling real-time updates. 

Project management software, on the other hand, can streamline scheduling, resource allocation, and task tracking, while cloud platforms support remote collaboration and file sharing.

A reliable IT support provider for the AEC industry should help you craft a bespoke-to-your-business IT plan, including the implementation, maintenance, and management of key AEC tooling.  

Cloud computing offers numerous benefits to companies in the AEC industry.. It allows teams to store and access large project files, such as BIM models, securely from any location, fostering real-time collaboration among architects, engineers, and contractors. Cloud solutions also enable cost savings by reducing the need for on-premises servers and infrastructure. These platforms also provide robust backup and disaster recovery options, ensuring critical data is protected. 

AEC-focused IT support services can be a huge help here, thanks to their in-depth understanding of cloud solutions, and the most cost-effective (and performant!) use of the technology.

Having reliable IT support bespoke to the AEC sector is critical, thanks to the industry’s increasing reliance on technology. An effective IT support service team can ensure the implementation, integration, operation, and ongoing maintenance of AEC technologies, including timely issue resolution to avoid on and off-site downtime.

Moreover, with cybersecurity risks increasing in the AEC sector, a robust IT support service is vital for protecting sensitive project data from potential threats. This not only safeguards the company’s reputation but also ensures compliance with industry regulations concerning data protection.

IT outsourcing in North London provides businesses with expert IT support, that enables them to manage their technology infrastructure efficiently without the expense of an in-house team. When juggling the eye-watering costs and demands of the London market, outsourced IT support can provide a much-needed injection of affordable assistance, from helpdesk support to proactive system monitoring, and tailored IT solutions to meet local business needs. This ensures minimal downtime, enhanced cybersecurity, and the scalability needed to adapt to London’s fast-paced market.

For the North London market, we provide IT support that ranges from IT project management to Apple Mac support. Our skilled team uses cutting-edge monitoring equipment to ensure your IT systems function as they should, 24/7.

We can support you with:

• Managed IT Support

• 24-hour IT Support

• Apple Mac Business Support

• Emergency IT Support

• Managed IT support in London

• IT Staff Cover

• Project & Consultancy

• Server Installationsand Upgrades

• IT Strategy Consultancy

• IT Project Management

• IT Office Relocations

• Cloud Strategy and Adoption

• Cloud and Hosting Services

• Amazon Web Services

• Hosted Microsoft SharePoint

• Microsoft Azure

• Office 365 Business

• Data & Communications

• Unified Communications

• Leased Line Solutions

• Data Cabling Installation

• Business Broadband

• Cyber Security and Continuity

• Cyber Security Consultancy

• Cyber Security Services

• Disaster Recovery

• GDPR Consultancy

• Managed Backup Solutions

• Network Penetration Testing

• PAT Testing

• WEEE IT Recycling and Disposal

Marketing, PR, and advertising agencies can benefit hugely from IT support designed to manage their technology-driven workflows efficiently. The right IT support provider can ensure the smooth operation of critical tools like CRM platforms, design software, and analytics systems while safeguarding sensitive client data with robust cybersecurity measures. 

By providing proactive maintenance, 24/7 troubleshooting on request, and scalable cloud solutions, IT support helps agencies enhance their productivity, and focus on delivering creative and impactful campaigns.

IT support providers deliver essential services to the creative sector, often critical for design, media production, and content creation. They manage high-performance workstations, optimise specialised software like Adobe Creative Suite and 3D rendering tools, and provide secure storage for large files. IT support also runs the implementation of reliable networks and cloud solutions while safeguarding sensitive creative assets with robust cybersecurity measures. By addressing technical challenges, and taking a proactive approach to maintenance, IT support can ensure the creative sector can keep running, without technical fuss.

IT support in TV, film, and video production ensures that the technical backbone of creative projects operates with ease. This includes managing high-performance servers for editing and rendering, supporting specialised software suites like Adobe Premiere Pro and Avid, and maintaining secure data storage solutions for large media files. IT support teams in this sector will also optimise networks for collaboration between on-site and remote teams to avoid downtime where possible.

With reliable IT support, TV, film, and video production companies can focus on quality-creative outputs while maintaining efficiency and security throughout the production process.

In the TV and film industry, IT support is key to managing the complex technical requirements of the production environment. This involves maintaining high-performance workstations, secure storage for large media files, and robust networks for collaboration across teams. Specialised IT support ensures seamless operation of editing and visual effects software, as well as secure backups and efficient rendering processes that guarantee the operation - and security - of the entertainment world.

An IT support company for construction businesses, like Lyon Tech, can provide essential technology services to ensure smooth operations, on and off-site. These services include managing hardware, software, and network infrastructure, as well as offering support for project management tools, CAD software, and mobile devices used in the field. IT support for construction companies also focuses on securing sensitive project data, maintaining efficient communication between teams, and ensuring that all systems run optimally. By partnering with an IT support provider like us, construction companies enhance their productivity, reduce downtime, and ensure seamless integration of technology across their operations.

We love what we do, and we want to ensure our team feels the same. We work to create a welcoming and friendly work environment where everyone’s voice is heard. 

Got an idea? Bring it to the table! Think we can improve processes? We’re all ears.

Your actions have an impact here.

We provide a range of benefits, including funded skills training, cycle-to-work schemes, remote work options, cutting-edge tech, electric vehicle salary sacrifices, and much more. 

Just scroll up to take a better look at what we offer.

We do! We allocate an annual budget for employee training to ensure our team can always stay one step ahead. Our sector is always changing, but we make sure our people continuously evolve with it.

Just as we help our clients to work remotely, we ensure our team is set up to do the same. We’re fully cloud-based, from our ticketing systems to our video and audio conferencing. 

You’ll be able to work from anywhere, with the consent of your manager. We work on a rota basis, to ensure we have enough on-site support, as and when we need it.

Absolutely! We’re a growing business in a sector that’s continuously evolving, which opens the doors for learning opportunities, mentorship from experienced engineers, and career progression. 

We operate 24 hours a day, 7 days a week. This means you’re guaranteed round-the-clock access to qualified engineers, to ensure issues, downtime, and service halts are kept to a minimum.

One of the main benefits of partnering with us is that we only serve businesses in the creative industry. This means that our engineers are regularly exposed to software familiar to your sector while experiencing the same issues, errors, and solutions of sector-specific challenges.

By learning from scores of creative companies, we’re able to take a laser-focused, and informed approach to managed IT services. We’re more likely than broad specialism businesses to diagnose and identify solutions in a shorter time frame, with our engineers honing their skillset specific to your needs. 

We work with your software day-in-day-out, know how to interact with it, are up-to-date on its shifts, and know how to help you get the most out of it.

Managed IT services help businesses with the day-to-day running, maintenance, and support of IT needs on an on-going basis. They ensure your IT is helping you achieve your business goals at all times. Where managed services is an ongoing support package tailored to fit your organisation’s needs, professional services are short-term engagements to complete a specific project.

Typically fixed-term projects might include things such as a full Microsoft 365 Exchange Migration, a Microsoft Teams Telephony Implementation using Operator Connect or Direct Routing, a Microsoft Azure Virtual Desktop Infrastructure or Azure VDI migration, a Cyber Security Plus Certification, an ISO27001 Certification, a New Server/Storage Hardware Implementation and Migration. These are all typical projects (which we’ve supported many clients through), that fall under the professional services bracket.

Your appointed account manager and our technology architects typically review your upcoming tech requirement for the following 36 months on an annual basis. This allows them to draft the IT strategy for the following 3 years and to constantly review and update the professional services plan every 12 months.

Your staff are at the helm of your organisation, representing the enterprise and working with private and business information daily.

Cyber security awareness courses are an effective approach to ensure the correct cyber security processes are followed. It minimises risk and maintains your organisations' information is secure against a cyber attack.

These awareness courses take place on an annual basis and are only offered to Tier 3 customers inclusively.

If you are planning to introduce a hybrid working model where your staff can access your data, servers and services from anywhere around the world we highly recommend exploring the opportunity of migrating various parts of your infrastructure to the cloud. We design and deliver solutions that enable secure, efficient, cost-effective hybrid working and cross-site collaboration - all while supporting the complex, data-hungry technology stacks that are central to AEC businesses and the creative market.

This certainly can happen with poor platform management and financial planning for the cloud solution. With the right team of skilled and experienced tech advisors, we can almost guarantee your cost per employee whilst operating in the cloud on a monthly basis. This allows you to avoid any abnormal, or unexpected, fluctuations in cost.

Public cloud infrastructure is more cost efficient while private cloud offers improved security and control. Public cloud removes financial pressure on companies by eliminating platform management costs. However, the private cloud allows organisations to have more control over their data and its security.