#Experience

Looking for fast, reliable managed IT support in central London?

Serving businesses from 20-500 employees in size, we have the expertise to support even the most complex creative IT infrastructures.

Our Services

Along with outsourced IT support in Central London, we provide award-winning specialist IT Consultancy and Digital Transformation services. Click the buttons below to learn more.

#Reasons

Why us

Simple reasons why businesses choose us over other IT support providers in London.
#Reasons

Why us

Simple reasons why businesses choose us over other IT support providers in London.

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Flat Rate fee

No hidden surprises - this helps you to easily budget your IT spend always in advance.

Above & Beyond

Lateral thinking and going the extra mile mean you get maximum value from our team.

Seamless Transparency

We do what we say - this means you are never left stranded.

Certified IT Expertise

Our technology certified engineers can deal with complex, challenging projects, matching your requirements for a range of business sectors.

Robust Solutions

We take the time to do things properly, so what works today will work tomorrow.

Strong Partnerships

Strong partnerships with major creative sector software vendors such as Adobe & Autodesk.

Hand Picked Technologies

We take the time to choose the technologies we implement - what works today will work tomorrow

Local, Real Experts

Our Central London location and engineering team means we are there for you in person - quickly.

24/7 Reliability

Our services are designed to function when you work, without any hold-ups.

About Lyon

Communication Terms

At Lyon our mission is to breathe simplicity into the ever-complicated world of tech that your businesses face. We support your goals by ensuring that you always have the correct solutions that follow industry best practices.

Website Terms

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Our skilled team provides managed business IT services to London and beyond

#itsupporttestimonials
What our clients say about us!
Not for Profit
We engaged with Lyon at a time when our server had crashed, and our previous IT had thrown in the towel. Unbeknown to them it was a behemoth of a job however they managed to restore everything back to normal within days. Since then we’ve been looked after by them regularly and can’t recommend them enough.
Ann‐Marie (Operations Manager)
Not for Profit
#itsupporttestimonials
What our clients say about us!
Architectural Firm
I'd like to thank all at Lyon for your work this year- if you'd told me 12 months ago that the entire office would be working remotely, I don't think I'd have believed it would have been possible, let alone relatively smooth and productive. So thank you for moving so swiftly to get us set up in March, and the support ever since. Please do pass on my thanks to Tom and the rest of the team.
John (Director)
Architectural Firm
#itsupporttestimonials
What our clients say about us!
Global Stationery Start-up
I've been lucky enough to work with Lyon Managed Services for a few years now. Amin and the team always offer amazing customer service, fast response times and plenty of patience when dealing with whatever kind of query I may have.
Claire (Office Manager)
Global Stationery Start-up
#itsupporttestimonials
What our clients say about us!
Investment Management
Over the last eight years they have provided all the needs of our expanding business, here in the UK and as well as in two overseas locations, in a very seamless and professional manner. Many a times they have very professionally and competently dealt with some very complex issues involving our virtual setup, Refinitive and Reuters platforms. We are always impressed by the depth of knowledge of their staff but especially the knowledge and experience of their founding partners whom are always promptly available.
Anonymous (Director)
Investment Management
illustration of a person holding a trophy and celebrating.

FAQ

What is the function of infrastructure services?

At Lyon Tech, our infrastructure management services largely break down into cloud infrastructure, software-as-a-service, data storage and security, and unified communications.

Infrastructure management services (or ‘IMS’) are key for maintaining and optimising your IT framework, including servers, networks, storage, and hardware. Examples of infrastructure management can include monitoring performance, addressing system vulnerabilities, and managing updates and configurations. By leveraging Professional infrastructure Management Services, Businesses that leverage managed infrastructure services often see an enhancement in the reliability, scalability, and security of their IT frameworks, triggering a robust foundation for growth and innovation overall.

What is the different between inclusive onsite support services and fixed onsite support services? How regularly do these visits take place?

Inclusive onsite support service is offered with all tiered agreements and allows the engineer to attend the client premises where an issue can not be fixed remotely. Depending on the nature issue and the applicable service level agreements associated with each Tier the attendance will be facilitated within 30 mins and up to 3 days. In contrast fixed site visits provide a schedule time window where a member of the engineering team will be present at your offices for deskside support. These packages range from half a day a month to a day a week and depend on the requirements of the business.

Do you offer Cyber Security training for our staff? How often does this training take place?

Your staff are at the helm of your organisation, representing the enterprise and working with private and business information daily. Cyber security awareness courses are an effective approach to ensure the correct cyber processes are followed. It minimises risk and maintains your organisations information secure against cyber attacks. These awareness courses take place on an annual basis and are only offered to Tier 3 customers inclusively.

How often do your technology architects meet with us to discuss the future of tech and our business?

Your appointed account manager and our technology architects typically review your upcoming tech requirement for the following 36 months on an annual basis. This allows them to draft the IT strategy for the following 3 years and to constantly review and update the plan every 12 months.

What is AEC?

The AEC industry stands for Architecture, Engineering, and Construction, encompassing sectors that collaborate to design, engineer, and build infrastructure and buildings. This industry integrates innovative technologies like Building Information Modeling (BIM), CAD software, and project management tools to enhance efficiency and precision. The AEC industry plays a vital role in creating sustainable, functional, and aesthetically appealing structures while addressing challenges such as urbanisation and environmental concerns. In the context of London-based IT support, the AEC sector relies heavily on robust IT services that can deliver cost-optimised infrastructures that accelerate, rather than hinder, key projects.

Why is BIM needed in the AEC industry?

Building Information Modeling (BIM) is essential in the AEC industry as it provides a centralised platform for designing, visualising, and managing construction projects. BIM enables collaboration among architects, engineers, and construction teams by offering accurate 3D models, real-time updates, and detailed project insights. It improves efficiency by reducing errors, streamlining workflows, and supporting sustainable design practices. Additionally, BIM facilitates better decision-making throughout a building's lifecycle, from initial planning to maintenance, making it a critical tool for modern AEC projects. IT support providers familiar with the AEC sector, will be well-versed in getting the most out of BIM, its surrounding architecture, and its internal adoption.

How can technology improve project management in the AEC sector?

Technology significantly enhances project management in the AEC industry by improving collaboration, efficiency, and accuracy. Tools like Building Information Modeling (BIM) facilitate coordination among architects, engineers, and contractors by centralising project data and enabling real-time updates. Project management software, on the other hand, can streamline scheduling, resource allocation, and task tracking, while cloud platforms support remote collaboration and file sharing. A reliable IT support provider for the AEC industry should help you craft a bespoke-to-your-business IT plan, including the implementation, maintenance, and management of key AEC tooling.

What IT support is needed in TV and film?

In the TV and film industry, IT support is key to managing the complex technical requirements of the production environment. This involves maintaining high-performance workstations, secure storage for large media files, and robust networks for collaboration across teams. Specialised IT support ensures seamless operation of editing and visual effects software, as well as secure backups and efficient rendering processes that guarantee the operation - and security - of the entertainment world.

Can you help our business with cyber security certifications? How often does this need to be reviewed?

Cyber security certifications for businesses such as Cyber Essentials or Cyber Essentials Plus have become common place in the UK. Most businesses have signed up to these certifications and have ran through the rigorous requirements of such certifications. Cyber Essentials and Cyber Essentials Plus are to help businesses secure themselves against well known online threats. These schemes where introduced and supported by the government with the help of the Information Assurance for Small and Medium Enterprises (IASME) consortium and the Information Security Forum (ISF). The requirements for both certificates are updated by IASME on an annual basis and businesses requiring to maintain their level of certification are required to be audited on an annual basis. Lyon has partnered with IT Governance (itgovernance.co.uk), by far the largest certification provider in the UK, delivering in the region of 5,500 certificates per annum, to deliver an end to end solution for business wishing to be certified.

Why should marketing, PR, and advertising agencies use IT support?

Marketing, PR, and advertising agencies can benefit hugely from IT support designed to manage their technology-driven workflows efficiently. The right IT support provider can ensure the smooth operation of critical tools like CRM platforms, design software, and analytics systems while safeguarding sensitive client data with robust cybersecurity measures. By providing proactive maintenance, 24/7 troubleshooting on request, and scalable cloud solutions, IT support helps agencies enhance their productivity, and focus on delivering creative and impactful campaigns.

What does an IT support company do for construction companies?

An IT support company for construction businesses, like Lyon Tech, can provide essential technology services to ensure smooth operations, on and off-site. These services include managing hardware, software, and network infrastructure, as well as offering support for project management tools, CAD software, and mobile devices used in the field. IT support for construction companies also focuses on securing sensitive project data, maintaining efficient communication between teams, and ensuring that all systems run optimally. By partnering with an IT support provider like us, construction companies enhance their productivity, reduce downtime, and ensure seamless integration of technology across their operations.

What is the significance of having reliable IT support for AEC companies?

Having reliable IT support bespoke to the AEC sector is critical, thanks to the industry’s increasing reliance on technology. An effective IT support service team can ensure the implementation, integration, operation, and ongoing maintenance of AEC technologies, including timely issue resolution to avoid on and off-site downtime. Moreover, with cybersecurity risks increasing in the AEC sector, a robust IT support service is vital for protecting sensitive project data from potential threats. This not only safeguards the company’s reputation but also ensures compliance with industry regulations concerning data protection.

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