Our Services

Along with outsourced IT support in Central London, we provide award-winning specialist IT Consultancy and Digital Transformation services. Click the buttons below to learn more.

#experiencetechnology

Why Us ?

Simple reasons why businesses choose us over other IT support providers in London.

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Flat Rate
Fee

No hidden surprises - this helps you to easily budget your IT spend always in advance.

Above &
Beyond

Lateral thinking and going the extra mile mean you get maximum value from our team.

Local, Real Experts

Our Central London location and engineering team means we are there for you in person - quickly

Certified
IT Expertise

Our technology certified engineers can deal with complex, challenging projects, matching your requirements for a range of business sectors.

Robust
Solutions

We take the time to do things properly, so what works today will work tomorrow

24/7
Reliability

Our services are designed to function when you work, without any hold-ups

About Lyon

Mission Statement

At Lyon our mission is to breathe simplicity into the ever-complicated world of tech that your businesses face. We support your goals by ensuring that you always have the correct solutions that follow industry best practices.

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Meet the Team

Our skilled team provides managed business IT services to London and beyond

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#itsupporttestimonials

What our clients say about us!

Not for Profit

We engaged with Lyon at a time when our server had crashed, and our previous IT had thrown in the towel. Unbeknown to them it was a behemoth of a job however they managed to restore everything back to normal within days. Since then we’ve been looked after by them regularly and can’t recommend them enough.

Ann‐Marie (Operations Manager)

Not for Profit

#itsupporttestimonials

What our clients say about us!

Development Team

One of our biggest issues over time has been growth. It’s a nice problem to have but not when the IT setup can’t cope with the speed of growth. We were struggling and to be fair to our ex IT supplier they weren’t quite sure how to deal with it. Thankfully through a finance workgroup we were recommended to Lyon whom deal with many other creative firms and after a couple of meetings came on board with us. Since then it’s been a breeze, not only because of their friendly staff but also their approach and dedication to work.

Peter (Financial Director)

Manager

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FAQ

What knowledge do you have around the Microsoft range of products, such as Microsoft Dynamics and Office 365?
  • We have experience and knowledge of a range of Windows apps and services, including:
  • Windows servers
  • Windows hardware (Dell, HP, Lenovo, Toshiba, Samsung)
  • Windows 10
  • Microsoft Teams
  • Microsoft SharePoint
  • Microsoft Office 365
  • Microsoft Intune
  • Active Directory (AD)
  • We also offer insightful advice which can prove valuable to your business objectives, as well as covering installations and maintenance. Contact us today for expert Microsoft advice from a central London IT support company.
What does your IT services cover?
  • Our support services ensure your IT systems remain in top working order, but we go a step further. From end user training to low cost hosted virtual desktops, our expert team can help you with all your IT requirements.
  • Managed IT support
  • IT Staff Cover
  • Fully-Managed IT Support
  • Emergency IT Support
  • Apple Mac Business Support
  • 24 Hour IT Support
  • Project & Consultancy
  • Server Installations & Upgrades
  • IT Strategy Consultancy
  • IT Project Management
  • IT Office Relocations
  • Cloud Strategy & Adoption
  • Cloud & Hosting Services
  • Office 365 Business
  • Microsoft Azure
  • Hosted Microsoft SharePoint
  • Amazon Web Services
  • Data & Communications
  • Business Broadband
  • Data Cabling Installation
  • Leased Line Solutions
  • Unified Communications
  • Cyber Security & Continuity
  • WEEE IT Recycling & Disposal
  • PAT Testing
  • Network Penetration Testing
  • Managed Backup Solutions
  • GDPR Consultancy
  • Disaster Recovery
  • Cyber Security Services
  • Cyber Security Consultancy
  • We also provide specialist IT support for architects.
Do you offer IT support services outside central London?
  • Absolutely. We serve small and medium-sized businesses in central London and to nearby regions that can be reached by our engineers.
  • Being centrally located, we can offer:
  • IT support in North London
  • IT support in East London
  • IT support in West London
  • IT support in South London
  • IT Support in London Bridge
  • Contact us today to find out if we service your area.
How often do you check my network equipment to ensure it’s working OK?
  • We keep a constant check on your IT systems 24/7 to make sure they’re in good working order.
  • We monitor your servers, networking equipment and desktops from Monday to Sunday every week.
  • Our number one priority is keeping your vital IT systems safe from cyberattacks and system faults.
  • Get in touch now for expert IT network support in central London.
What type of managed IT support for central London do you provide to keep our systems optimally?
  • Whether it’s the latest security solutions or end user training you’re looking for, we’ll find a service to cater for your individual business requirements.
  • As an IT support company, we offer:
  • Helpdesk and training – 1st, 2nd and 3rd line support provides you with access to our skilled IT technicians and experienced engineers, including outside of standing working hours, excluding bank holidays.
  • Cloud solutions – Low-cost choices such as Desktop as a Service (DaaS), providing a cost-saving alternative to on-premises laptops or desktops.
  • Maintenance – Cabling and physical equipment upkeep, data maintenance, and regular system updates.
  • Monitoring and reporting - Networking equipment checked 24/7 Monday-Sunday, plus regular system reports such as system health, tickets and storage checks.
  • Ready to talk about how we can support your systems?
What are your support hours?
  • Our standard hours of support run from Mon – Fri, 9am-6pm, when our helpful team will be ready to assist you with any IT issues you may have.
  • And if you need it, our out-of-hours support service will give you access to our engineers and account managers 24/7.
  • Our IT support engineers in central London are on hand to help you out
Whereabouts is your central London office located?
  • We’re centrally located at Old Street. This is our full address: 76 Ironmonger Row, London, EC1V 3QR.
  • Not located in central London?
  • You can also make the most of our North London IT support, plus support for other areas in and around central London.
What happens when I call?
  • We respect your time, so we strive to respond as quickly as possible to your call.
  • You will then be connected to one of our Microsoft- or Apple-certified IT professionals, who will help you with your query.
  • Contact our London based team on +44 207 112 8456.
What will happen if you can’t find a solution to my IT problem right away?
  • We want to make sure your IT issue gets fixed as quickly as possible, but more complicated issues can take time to resolve. When this happens, we advance the problem to one of our 3rd line support technicians, who help with complex server and network infrastructure problems.
  • We then:
  • Allocate you a new ticket number
  • Provide you with the ability to view the status of your problem via our online customer desktop portal
  • Send you updates on what’s happening with your IT issue
  • Make your main contact at LYON (your Client Champion) aware that the issue has been escalated
  • Go to your client area, which can be accessed via our website.
Do I get a dedicated customer support contact at LYON?
  • Yes! When you become a LYON client, we’ll assign you a Client Champion— a member of our team who’s dedicated to looking after you.
  • As your main point of contact at LYON, your Client Champion is there to:
  • Ensure you’re always satisfied with the service we provide
  • Discuss any immediate or long-term IT issues or requirements you have
  • Escalate any problems you have that need special attention from our team
  • Make sure that your ongoing IT investment is aligned to your business strategy and your business goals.
  • Having a Client Champion look after you also means we’ll get to know you better. As a result, it’s much easier for us to be proactive about looking after your IT.
  • Call our managed business IT services in central London today on 0207 112 8456 .
Does your IT consultancy in central London handle administrative changes?
  • Yes. Administrative changes are part of the Managed IT support London services we offer.
  • Examples of administrative changes include:
  • ● User account password resets
  • ● Permission and privilege changes
  • ● Firewall config adjustments
  • ● Creation of new user accounts
  • ● Creation of new emails However, we kindly ask you to get these signed off by an appropriate member of your team before we make them.
  • This extra measure ensures your IT systems are always kept safe.
If my IT problem cannot be fixed remotely, what happens next?
  • Lots of IT problems can be successfully resolved remotely, but sometimes it becomes necessary for us to quickly dispatch one of our engineers to you.
  • They’ll be on your site as quickly as possible to fix the issue.
Can you collaborate with my in-house team?
  • We certainly can. Our friendly team can work with your in-house staff to tackle IT dilemmas together.
  • We can take the weight off your shoulders by handling jobs you don’t have time for or push additional resources out to complement your projects.
  • Want to explore how we can complement your existing in-house team?
I’m worried about moving to another provider. How do you make it easy to switch?
  • We understand that switching providers feels like a big step, particularly when you’ve been with your current provider for years.
  • You may be switching to a new provider because you've had a negative experience, or you may have simply outgrown your present provider.
  • Whatever the case, your team will have made the switch to trusted IT support in London.
  • We can make your move hassle free by doing most of the legwork, and with your consent, we’ll gather the necessary details from your current provider directly
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