Our Services

From implementing specialised software and hardware infrastructure to facilitating seamless collaboration and data management, our services empower AEC organizations to leverage technology for efficient project delivery and successful outcomes.

Managed IT Services
Service Desk
Our industry certified and highly qualified engineering team is available around the clock to provide you with immediate IT support in London and surrounding areas around the clock.
Onsite Support
Located only a stone’s throw away from London Old Street Lyon Managed Technology offers onsite support and deskside support for businesses in London with strict SLA’s.
Infrastructure Monitoring
Complementing our strict service level agreement and to deliver a proactive service our client infrastructures are monitored with the state-of-the-art monitoring platforms
Client Relationship Management
Our friendly team of client relationship managers will ensure that your IT infrastructure, IT Strategy, IT budget and the Service are always aligned.
Professional Services
Disaster Recovery
Our disaster recovery solutions and documentation regime will ensure that in the event of any disaster your IT system are recovered almost instantly.
Business Continuity
A complete end to end solution that defines risk management processes and procedures that aim to prevent interruptions to mission-critical business infrastructure services.
IT Governance
Aligning the business needs with IT and certifying your business with industry legal and regulatory obligations.
Advisory and Architecture
With the ever-increasing number of technologies, platforms, and suppliers it is a daunting task to choose the right IT solution. Our IT architects are equipped with industry specific knowledge to help you plan the ideal IT strategy and architecture for your business.
Managed Cloud Services
Infrastructure as a Service
Servers, Workstations, Firewalls and Switches all hosted in our private data centres in and outside of London for resiliency.
Desktop as a Service
Full featured, scalable, and secure virtual desktops managed using Microsoft Azure and Amazon S3 maintained by our team.
Workstation as a Service
Providing highly scalable and powerful virtual machines hosted in the cloud.
Public Cloud Solutions
We offer public cloud deployment, migration, configuration and monitoring for a variety of popular platforms.
Cyber Security Services
Vulnerability Management
Central monitoring and proactive evaluation and treatment of vulnerabilities which arise within the information systems.
Security Operation Monitoring
Our team of specialist engineers regularly review, manage, and monitor the state of your information systems for any present or upcoming threats.
Penetration Testing
Industry leader in London Cyber Security, we provide you with the ultimate platform to analyse the security of your systems.
Cyber Security Awareness
Providing: Online and offline tools and video to improve the cyber awareness of your employees.
Communication and Collaboration
VoIP Telephony
Transform the productivity of your workforce by deploying or state of the art and cost-effective digital telephony solution.
Audio and Video Conferencing
Collaborate anywhere remotely with a mobile or a laptop using a variety of industry known audio and video conferencing solutions.
Fibre Leased Lines
Our fibre dedicated leased lines deliver speeds from 100Mb to 10Gb and wide area SD WAN connections across the country and globally.
Managed Wireless
Offering fully supported, maintained, and improved wireless solutions for small to medium sized business.


Why Us

Simple reasons why businesses choose us over other IT support providers in London.


Flat Rate

No hidden surprises - this helps you to easily budget your IT spend always in advance.

Above &

Lateral thinking and going the extra mile mean you get maximum value from our team.

Local, Real Experts

Our Central London location and engineering team means we are there for you in person - quickly

IT Expertise

Our technology certified engineers can deal with complex, challenging projects, matching your requirements for a range of business sectors.


Our services are designed to function when you work, without any hold-ups

Strong Partnerships

Strong partnerships with major creative sector software vendors such as Adobe & Autodesk.

About Lyon

Mission Statement

At Lyon, our mission is to breathe simplicity into the ever-complicated world of tech that your businesses face. We support your goals by ensuring that you always have the correct solutions that follow industry best practices.

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Meet the Team

Our skilled team provides managed business IT services to London and beyond

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What our clients say about us!

“I needed this!”

I joined Lyon Managed Technology as part of their acquisition from a company I was previously with. Amin and the whole team have been extremely friendly and welcoming. I soon found that that it’s not just business the company is built around friendship and teamwork.



Service Desk Engineer


What our clients say about us!

"A place to grow and advance in your career!"

Talented, smart and efficient team, Friendly and helpful colleagues, Supportive and dedicated team leader, Easy going atmosphere in the office, Various benefits and bonuses, A chance to get to know and work with a wide variety of hardware and systems.


Senior Service Desk Engineer


What our clients say about us!

"2 Years and still going strong"

Great culture, we work hard and deliver for our customers, we also work hard at fun, management are always doing Deliveroo treats at lunch time, beers in the fridge for Friday afternoon, and post work drinks on a Friday always on offer. From a technical development point of view, you get a great opportunity to learn and develop your skills with some very talented senior engineers who always have time to help you with your personal development.


Senior Infrastructure Engineer


What our clients say about us!

"Supportive Team – Can’t Fault Them"

My introduction to Lyon Managed Technology was through one of their acquisitions which led me to join their team. Whilst we were working remotely and not always present in the office it didn’t feel alien and in contrast and because of their support it felt like a seamless transition. We were having regular catchups with our managers and with the rest of the team on a regular basis. At first I was quite worried when we were acquired but after joining Lyon it felt as if it was the right thing to happen.


Accounts Executive



How familiar are your engineers with architectural software such as Autodesk Autocad, Autodesk Revit, Bentley Microstation, Autodesk BIM 360, Chaos Group V-Ray and the Adobe suite of products?

Our engineers are highly familiar with a wide range of architectural software given that on a daily basis they deal with a variety of queries, incidents and issues submitted to the helpdesk. Combined with an ever growing knolwedge base of articles produced internally, the engineers possess extensive experience and expertise in working with these software tools, allowing them to effectively support clients in various architectural and design projects. Our team stays updated with the latest versions and features of these software applications to ensure seamless integration and optimal utilization. Whether it's creating precise 2D drawings, developing detailed 3D models, coordinating building information, or producing high-quality visualizations, our engineers are proficient in utilizing the full capabilities of these software solutions to meet the specific needs of our clients in the architectural industry.

What are the main challenges you are solving for other businesses in the Architectural, Engineering and Construction (AEC) sector?

In the Architectural, Engineering, and Construction (AEC) sector, we address several key challenges that businesses commonly face. Some of the main challenges we help solve include:

  • Workflow Optimization: We assist businesses in streamlining their workflows by implementing advanced project management systems, collaboration tools, and document management solutions. This optimization ensures seamless coordination among various stakeholders, improves efficiency, and reduces project timelines.
  • Technology Integration: We specialise in integrating and leveraging cutting-edge technologies, such as Building Information Modeling (BIM), virtual reality (VR), and augmented reality (AR), into the AEC workflow. This integration helps businesses enhance design visualisation, detect and resolve clashes early, and improve communication and client engagement throughout the project lifecycle.
  • Data Management: Managing and organizing vast amounts of project data can be a daunting task. We provide tailored solutions for efficient data management, including cloud-based storage, version control, and data backup, ensuring data security, accessibility, and easy retrieval.
  • Collaboration and Communication: Effective collaboration among project teams and stakeholders is crucial for successful project delivery. We offer tools and platforms that facilitate real-time collaboration, document sharing, and communication, enabling seamless coordination and reducing miscommunication or delays.
  • Scalability and Flexibility: AEC businesses often face challenges in scaling their operations or adapting to changing project requirements. We provide scalable and flexible IT solutions that can accommodate growing project demands, support remote work environments, and ensure consistent performance across multiple locations.
  • Cybersecurity and Data Protection: With the increasing digitization of the AEC industry, safeguarding sensitive project data becomes paramount. We implement robust cybersecurity measures, including data encryption, access controls, and regular vulnerability assessments, to protect against potential cyber threats and ensure data integrity.
We typically have various project submissions that may be time sensitive and require 24x7 support or weekend availability, is this something that you provide?

Yes, we understand the time sensitivity and unique demands of project submissions in the AEC sector. To cater to such requirements, we offer flexible support options, including 24x7 availability and weekend support. Our team is equipped to provide the necessary assistance and ensure uninterrupted services during critical project phases or tight deadlines.

Whether you need round-the-clock support for urgent queries, technical issues, or last-minute adjustments, we can tailor our support package to meet your specific needs. Our dedicated team of professionals is prepared to provide prompt responses and solutions, even outside regular business hours.

By availing our 24x7 support or weekend availability, you can have peace of mind knowing that you have a reliable partner to assist you during crucial project periods. We understand the importance of meeting deadlines and ensuring smooth operations, and we are committed to providing timely support whenever you require it.

We collaborate with other architectural, engineering and construction firms as well as interior designers on various projects. How do you look to help us in collaborating with other firms?

Collaboration with other firms is a vital aspect of successful projects in the AEC industry, and we are committed to facilitating seamless collaboration between your organisation, architectural, engineering, construction firms, and interior designers. Here's how we can help:

  • Communication and Information Sharing: We provide collaborative platforms and tools that enable efficient communication and information sharing among project stakeholders. Whether it's real-time messaging, document sharing, or project updates, our solutions promote transparent and effective communication channels.
  • Centralised Data Management: We offer centralised data management solutions that provide a secure and accessible repository for project-related files, drawings, and documentation. This ensures that all stakeholders have access to the latest project information, minimising miscommunication and errors.
  • Version Control and Collaboration Tools: Our tools support version control, allowing multiple firms to work on shared project files while maintaining data integrity. We also provide collaboration features that enable concurrent editing, comments, and feedback, fostering collaboration in real-time.
  • Integration of Building Information Modelling (BIM): We facilitate BIM integration, which enables seamless collaboration between different disciplines. BIM provides a common data environment where architectural, engineering, and construction firms can work together, improving coordination, clash detection, and overall project efficiency.
  • Project Management and Coordination: Our project management solutions assist in coordinating activities and schedules across multiple firms. We can help implement collaborative project management platforms that track progress, assign tasks, and facilitate cross-firm coordination, ensuring project milestones are met.

  • Customised Collaboration Workflows: We understand that every project and collaboration is unique. Our team works closely with you to design customised collaboration workflows that align with your specific requirements and foster effective teamwork among different firms.

  • By leveraging our collaborative tools, expertise, and experience, we aim to create a collaborative environment that enhances synergy, reduces conflicts, and improves overall project outcomes. Our goal is to enable seamless collaboration between your organisation and other firms involved in your projects, ultimately delivering successful results through effective teamwork and shared knowledge.
Can you name a few of the creative software that your engineers work with on a day to day business specifically in relation to our business?

Autodesk AutoCAD, Autodesk Revit, Bentley Microstation, Graphisoft ArchiCAD, Trimble SketchUp, Rhinoceros 3D (Rhino), Vectorworks Architect, Autodesk 3dsMax, Autodesk Maya, Lumion, Adobe Photoshop, Autodesk BIM 360, Graphisoft BIMx, Tekla Structures, Bluebeam Revu, Autodesk Navisworks, SAP2000, Autodesk Robot Structural Analysis, Bentley STAAD.Pro, CSI ETABS, SAP2000, RISA-3D, Tekla Structures, Dlubal RFEM, SCIA Engineer, MIDAS Civil and Structural, RAM Structural System.

How do you ensure our software and applications are updated across the board including on-premise workstations and laptops which are in the field?

Ensuring software and application updates across the board, including on-premise workstations and laptops in the field, is a critical aspect of our service. Here's how we address this:

Centralised Software Management: We utilise centralised software management systems that allow us to monitor and control software installations and updates across your entire network. This enables us to efficiently manage updates and ensure consistency across all devices.

Patch Management: We have robust patch management processes in place. We regularly review software updates, security patches, and bug fixes released by software vendors. Through automated systems or manual checks, we evaluate the relevance and impact of each update before deploying them to your on-premise workstations and field laptops.

Remote Software Deployment: We leverage remote management tools that enable us to deploy software updates and patches remotely to your devices. This ensures that even field laptops and workstations located off-site receive the necessary updates in a timely manner, without requiring physical access to each device.

Scheduled Maintenance Windows: We establish scheduled maintenance windows during periods of low or minimal activity to perform updates and minimise disruption to your operations. By carefully planning the timing of updates, we ensure that they do not interfere with critical work processes or project deliverables.

Monitoring and Reporting: We continuously monitor the software versions and update status of your devices. This allows us to identify any devices that require updates and address them promptly. Additionally, we provide regular reports on software update compliance, ensuring transparency and accountability in the update process.

We have a branch office outside of London and would like to know whether you offer IT services for our branch offices outside of central London?

Yes, we provide support services to our clients with branches located over 18 countries globally. Nationally we cover Birmingham, Dublin, Manchester, Bath &  Bristol.

Do you manage the overall license subscription, assignment and availability of all creative software for our staff?

Yes, as part of our service, we can manage the overall license subscription, assignment, and availability of creative software for your staff. Our software management process includes the following:

License Subscription Management: We handle the procurement and management of software licenses on your behalf. This includes subscribing to the necessary licenses for creative software applications used by your staff.

License Assignment: We ensure that the licenses are properly assigned to the appropriate staff members based on their roles and requirements. This includes tracking user information, license allocations, and managing license transfers or reassignments as needed.

Availability and Access: We ensure that the creative software applications are available and accessible to your staff when needed. This can involve setting up the necessary infrastructure, such as license servers or cloud-based licensing solutions, to enable seamless access to the software.

Renewals and Upgrades: We handle license renewals and manage software upgrades as required. Our team keeps track of license expiration dates and proactively initiates the renewal process to ensure uninterrupted access to the software. We also manage software updates and upgrades to keep your staff on the latest versions.

Reporting and Compliance: We provide regular reports on license usage, utilisation, and compliance. This helps you understand software usage patterns, identify any potential licensing gaps or excesses, and optimise license allocation based on actual needs.

How do you keep my primary contact at the business up to date with the various IT incidents and queries which are submitted to the helpdesk by our staff?

Utilising the state of the art professional services automation system offered by Datto we deliver online visibility to all tickets and queries raised by various staff members to your appointed contacts.  

What are the various levels of support your provide to businesses and what are the differences?

We offer various packages ranging from tier 1 to tier 3. These tiers, combined with our service level agreements per tier form the overall managed IT service that we offer to our clients. If you wish to know more about the various tiers and an overview of the various features associated with each class of tier feel free to contact one of our client success managers on +44(0)207 112 8504.

We have an internal IT manager that oversees the strategy of the business although we require assistance with day to day IT support and services including infrastructure support and monitoring?

Certainly! We can provide the day-to-day IT support and services you require, including infrastructure support and monitoring, while working alongside your internal IT manager. Here's how we can assist:

IT Support: Our team can handle the day-to-day IT support needs of your organisation. This includes responding to user queries, troubleshooting technical issues, and providing assistance with software installations, updates, and configurations. We aim to ensure smooth operations and minimise disruptions by promptly addressing any IT-related challenges that arise.

Infrastructure Support: We offer comprehensive infrastructure support, including managing servers, networks, and other IT systems. Our team can handle routine maintenance tasks, system updates, backups, and ensure the overall stability and performance of your IT infrastructure. We work proactively to identify and address potential issues before they impact your operations.

Monitoring and Alerting: We employ robust monitoring tools and techniques to keep a close eye on your IT infrastructure's performance and health. This includes monitoring servers, network devices, and critical systems to identify any anomalies, potential security threats, or performance bottlenecks. In the event of an issue, our team is alerted, allowing us to take immediate action to resolve it.

Proactive Maintenance: We adopt a proactive approach to IT maintenance. This involves conducting regular health checks, applying necessary updates and patches, and implementing security measures to mitigate risks and enhance the stability and security of your systems.

Collaboration with IT Manager: We collaborate closely with your internal IT manager, acting as an extension of their team. We align our services with your overall IT strategy and work in tandem to ensure that your IT infrastructure aligns with your business objectives. Our team can provide insights, recommendations, and technical expertise to support your IT manager's efforts in driving your IT strategy forward.