Do you need specialist IT support for architects?

We offer wide-ranging solutions for your full tech stack, from IT project planning to cloud services, mac business support and more.

Our trained team uses online monitoring software to help ensure your IT services work properly 24/7.

● IT Staff Cover

● Managed IT Support

● Apple Mac Business Support

● 24/7 IT Support

● Emergency IT Support

Project & Consultancy

● IT Office Relocations

● IT Project Management

● Cloud Strategy & Adoption

● Server Installations & Upgrades

● IT Strategy Consultancy

Cloud & Hosting Services

● Hosted Microsoft SharePoint

● Microsoft Azure

● Office 365 Business

● Amazon Web Services

Data & Communications

● Leased Line Solutions

● Data Cabling Installation

● Business Broadband

● Unified Communications

Cyber Security & Continuity

● Managed Backup Solutions

● PAT Testing

● Cyber Security Services

● WEEE IT Recycling & Disposal

● Cyber Security Consultancy

● Network Penetration Testing

● Disaster Recovery

● GDPR Consultancy

• Yes, we also provide services for architects in surrounding areas within a manageable distance of our offices.
• Our main areas of work are:
• IT support central London
• IT support North London
• IT support South London
• IT support East London
• IT support West London
• IT support London bridge
• Contact us today to get some of the best IT support for architects London has to offer.

• For companies in architecture, IT support needs to be both proactive and reactive.
• We provide both, making sure your systems and team keep working effectively.
• Helpdesk and training – Contact our supportive IT staff for remote and in-person support, and get help training for your team on IT matters.
• Cloud solutions – Take advantage of innovations like Desktop as a Service (DaaS), which save you money while maintaining performance.
• Maintenance – Benefit from regular equipment safety checks, secure data management, regular system updates and more.
• Monitoring and reporting - 24/7 tests on your network equipment Mon- Sun. Additional monitoring of equipment, data checks and device safety assessments.
• However, we don’t stop at London IT support. We also provide specialist IT consultation and digital transformation services to assist with your overall business strategy.

• The DotOnes central London headquarters is easy to find, being close to the Old Street tube station.
• Our address is 76 Ironmonger Row, London, EC1V 3QR.
• If you’re looking for North London IT support or any kind of managed IT support in London, you’re welcome to visit us in person.

• When you contract with us, we assign you a member of our team (your Client Champion) who’ll be your main contact here.
• You may speak to other members of our team occasionally, but they’ll always be a trained engineer.
• All of our support staff are qualified to provide IT support for architects.
• Call the LYON team today on 0207 112 8504.

• We want to make sure your IT problem is fixed as rapidly as possible, but it can sometimes take longer for us to fix more complicated problems. If the situation is more challenging, we direct the problem to a 3rd line support technician. We’ll then:
• Assign a new ticket number
• Give you the option to track your ticket directly via our web portal
• Give you useful information about what's going on with your IT problem Inform your primary LYON contact (your Client Champion) of the development.
• Navigate to the client area.

• Yes, you do! When you become a client of LYON, will give you your very own Client Champion. A Client Champion is an experienced member of our team who will make it their priority to deal with your enquiries and support requests.
• Being your main point of call at LYON, your Client Champion will:
• Make sure you’re 100% satisfied with our service
• Ensure your IT problems and requests are being dealt with
• Escalate any challenges you have that requires the involvement of one of our support staff
• Make sure your continued IT investment is matching up well to your overall business strategy
• Your Client Champion also gets to know your company, and the resulting insights will make it easier for us to solve your IT challenges. All of our Client Champions have experience providing support for architectural companies.

• If a serious IT problem occurs, we won’t leave you waiting by the phone, wondering when help is coming. We escalate the problem and send an engineer to your premises quickly, while keeping you updated on our progress.
• We offer guaranteed response times depending on your contract type and the urgency of your problem. For example, let’s say you have a tier 3 contract with us (our highest), and you have a problem deemed ‘business critical’ (i.e. one that prevents all your uses from working). In this scenario we would assess the problem remotely within 30 minutes and send an engineer to you within one hour.
• If you have a lower tier contract, or a less urgent problem, we may still be able to get to you very quickly. However, our service level agreements (SLAs) vary depending on your contract and the nature of the problem.
• Contact our team on 0207 112 8456 to learn more about our SLAs and response times.

• Yes. Administrative changes come up often in for most businesses, so we cover them in the IT services we offer architects.
• These administrative changes can include:
• Creating new user accounts
• Creating new email addresses
• Resetting user account passwords
• Permission and privilege changes
• Adjusting firewall configurations
• All that we ask is that you get these changes signed off by a suitable member of your time. This extra precaution helps us keep your IT systems protected.
• Contact us today for help with administrative changes from an expert IT support company for architects.

• Yes, we monitor all your networking devices 24/7.
• This process is constantly in motion 365 days a week, and it means we often spot potential problems before they occur
• Phone us on 0207 112 8456 to get IT network support for architect businesses.

• Microsoft Silver Partner
• Veeam ProPartner
• VMware VCP 5.5
• VMware VCP 6
• Sonicwall NSAA
• Comptia Security Plus
• 70-410 MCSA Server 2012
• Contact us today to speak to a qualified IT support company for architects.