Specialist IT Services for the AEC Sector

In the Architectural, Engineering, and Construction (AEC) sector, we address several key challenges that businesses commonly face. Some of the main challenges we help solve include:

• Workflow Optimization: We assist businesses in streamlining their workflows by implementing advanced project management systems, collaboration tools, and document management solutions. This optimization ensures seamless coordination among various stakeholders, improves efficiency, and reduces project timelines.
• Technology Integration: We specialise in integrating and leveraging cutting-edge technologies, such as Building Information Modeling (BIM), virtual reality (VR), and augmented reality (AR), into the AEC workflow. This integration helps businesses enhance design visualisation, detect and resolve clashes early, and improve communication and client engagement throughout the project lifecycle.
• Data Management: Managing and organizing vast amounts of project data can be a daunting task. We provide tailored solutions for efficient data management, including cloud-based storage, version control, and data backup, ensuring data security, accessibility, and easy retrieval.
• Collaboration and Communication: Effective collaboration among project teams and stakeholders is crucial for successful project delivery. We offer tools and platforms that facilitate real-time collaboration, document sharing, and communication, enabling seamless coordination and reducing miscommunication or delays.
• Scalability and Flexibility: AEC businesses often face challenges in scaling their operations or adapting to changing project requirements. We provide scalable and flexible IT solutions that can accommodate growing project demands, support remote work environments, and ensure consistent performance across multiple locations.
• Cybersecurity and Data Protection: With the increasing digitization of the AEC industry, safeguarding sensitive project data becomes paramount. We implement robust cybersecurity measures, including data encryption, access controls, and regular vulnerability assessments, to protect against potential cyber threats and ensure data integrity.

Yes, we understand the time sensitivity and unique demands of project submissions in the AEC sector. To cater to such requirements, we offer flexible support options, including 24x7 availability and weekend support. Our team is equipped to provide the necessary assistance and ensure uninterrupted services during critical project phases or tight deadlines.

Whether you need round-the-clock support for urgent queries, technical issues, or last-minute adjustments, we can tailor our support package to meet your specific needs. Our dedicated team of professionals is prepared to provide prompt responses and solutions, even outside regular business hours.

By availing our 24x7 support or weekend availability, you can have peace of mind knowing that you have a reliable partner to assist you during crucial project periods. We understand the importance of meeting deadlines and ensuring smooth operations, and we are committed to providing timely support whenever you require it.

Collaboration with other firms is a vital aspect of successful projects in the AEC industry, and we are committed to facilitating seamless collaboration between your organisation, architectural, engineering, construction firms, and interior designers. Here's how we can help:

• Communication and Information Sharing: We provide collaborative platforms and tools that enable efficient communication and information sharing among project stakeholders. Whether it's real-time messaging, document sharing, or project updates, our solutions promote transparent and effective communication channels.
• Centralised Data Management: We offer centralised data management solutions that provide a secure and accessible repository for project-related files, drawings, and documentation. This ensures that all stakeholders have access to the latest project information, minimising miscommunication and errors.
• Version Control and Collaboration Tools: Our tools support version control, allowing multiple firms to work on shared project files while maintaining data integrity. We also provide collaboration features that enable concurrent editing, comments, and feedback, fostering collaboration in real-time.
• Integration of Building Information Modelling (BIM): We facilitate BIM integration, which enables seamless collaboration between different disciplines. BIM provides a common data environment where architectural, engineering, and construction firms can work together, improving coordination, clash detection, and overall project efficiency.

• Project Management and Coordination: Our project management solutions assist in coordinating activities and schedules across multiple firms. We can help implement collaborative project management platforms that track progress, assign tasks, and facilitate cross-firm coordination, ensuring project milestones are met.

• Customised Collaboration Workflows: We understand that every project and collaboration is unique. Our team works closely with you to design customised collaboration workflows that align with your specific requirements and foster effective teamwork among different firms.

• By leveraging our collaborative tools, expertise, and experience, we aim to create a collaborative environment that enhances synergy, reduces conflicts, and improves overall project outcomes. Our goal is to enable seamless collaboration between your organisation and other firms involved in your projects, ultimately delivering successful results through effective teamwork and shared knowledge.

Autodesk AutoCAD, Autodesk Revit, Bentley Microstation, Graphisoft ArchiCAD, Trimble SketchUp, Rhinoceros 3D (Rhino), Vectorworks Architect, Autodesk 3dsMax, Autodesk Maya, Lumion, Adobe Photoshop, Autodesk BIM 360, Graphisoft BIMx, Tekla Structures, Bluebeam Revu, Autodesk Navisworks, SAP2000, Autodesk Robot Structural Analysis, Bentley STAAD.Pro, CSI ETABS, SAP2000, RISA-3D, Tekla Structures, Dlubal RFEM, SCIA Engineer, MIDAS Civil and Structural, RAM Structural System.

Ensuring software and application updates across the board, including on-premise workstations and laptops in the field, is a critical aspect of our service. Here's how we address this:

Centralised Software Management: We utilise centralised software management systems that allow us to monitor and control software installations and updates across your entire network. This enables us to efficiently manage updates and ensure consistency across all devices.

Patch Management: We have robust patch management processes in place. We regularly review software updates, security patches, and bug fixes released by software vendors. Through automated systems or manual checks, we evaluate the relevance and impact of each update before deploying them to your on-premise workstations and field laptops.

Remote Software Deployment: We leverage remote management tools that enable us to deploy software updates and patches remotely to your devices. This ensures that even field laptops and workstations located off-site receive the necessary updates in a timely manner, without requiring physical access to each device.

Scheduled Maintenance Windows: We establish scheduled maintenance windows during periods of low or minimal activity to perform updates and minimise disruption to your operations. By carefully planning the timing of updates, we ensure that they do not interfere with critical work processes or project deliverables.

Monitoring and Reporting: We continuously monitor the software versions and update status of your devices. This allows us to identify any devices that require updates and address them promptly. Additionally, we provide regular reports on software update compliance, ensuring transparency and accountability in the update process.

Yes, we provide support services to our clients with branches located over 18 countries globally. Nationally we cover Birmingham, Dublin, Manchester, Bath &  Bristol.

Yes, as part of our service, we can manage the overall license subscription, assignment, and availability of creative software for your staff. Our software management process includes the following:

License Subscription Management: We handle the procurement and management of software licenses on your behalf. This includes subscribing to the necessary licenses for creative software applications used by your staff.

License Assignment: We ensure that the licenses are properly assigned to the appropriate staff members based on their roles and requirements. This includes tracking user information, license allocations, and managing license transfers or reassignments as needed.

Availability and Access: We ensure that the creative software applications are available and accessible to your staff when needed. This can involve setting up the necessary infrastructure, such as license servers or cloud-based licensing solutions, to enable seamless access to the software.

Renewals and Upgrades: We handle license renewals and manage software upgrades as required. Our team keeps track of license expiration dates and proactively initiates the renewal process to ensure uninterrupted access to the software. We also manage software updates and upgrades to keep your staff on the latest versions.

Reporting and Compliance: We provide regular reports on license usage, utilisation, and compliance. This helps you understand software usage patterns, identify any potential licensing gaps or excesses, and optimise license allocation based on actual needs.

Utilising the state of the art professional services automation system offered by Datto we deliver online visibility to all tickets and queries raised by various staff members to your appointed contacts.  

We offer various packages ranging from tier 1 to tier 3. These tiers, combined with our service level agreements per tier form the overall managed IT service that we offer to our clients. If you wish to know more about the various tiers and an overview of the various features associated with each class of tier feel free to contact one of our client success managers on +44(0)207 112 8504.

The AEC industry stands for Architecture, Engineering, and Construction, encompassing sectors that collaborate to design, engineer, and build infrastructure and buildings. This industry integrates innovative technologies like Building Information Modeling (BIM), CAD software, and project management tools to enhance efficiency and precision. The AEC industry plays a vital role in creating sustainable, functional, and aesthetically appealing structures while addressing challenges such as urbanisation and environmental concerns.

In the context of London-based IT support, the AEC sector relies heavily on robust IT services that can deliver cost-optimised infrastructures that accelerate, rather than hinder, key projects.

IT support companies play a crucial role for the AEC industry, ensuring the ongoing operation of technology crucial to design, engineering, and construction processes. 

IT support providers can provide services such as managing CAD and BIM software, securing data storage for large project files, and offering cloud solutions for collaboration across teams. Additionally, IT support enhances cybersecurity, prevents downtime, and supports mobile technology used on construction sites. By optimising, monitoring, and maintaining IT systems, an IT support service greatly helps AEC firms to improve efficiency, meet project deadlines, and maintain their competitive edge.

Key tools of the AEC sector include Building Information Modeling (BIM) for 3D design and project visualisation, CAD software for drafting and design, and project management platforms to coordinate tasks and schedules. 

Cloud computing is also crucial for real-time collaboration across dispersed teams, while drones and 3D scanning can be used to enable precise site analysis. Other technologies, such as AR/VR for immersive design experiences and IoT for smart construction monitoring, are increasingly driving innovation within the AEC sector.

Building Information Modeling (BIM) is essential in the AEC industry as it provides a centralised platform for designing, visualising, and managing construction projects. BIM enables collaboration among architects, engineers, and construction teams by offering accurate 3D models, real-time updates, and detailed project insights. It improves efficiency by reducing errors, streamlining workflows, and supporting sustainable design practices. Additionally, BIM facilitates better decision-making throughout a building's lifecycle, from initial planning to maintenance, making it a critical tool for modern AEC projects.

IT support providers familiar with the AEC sector, will be well-versed in getting the most out of BIM, its surrounding architecture, and its internal adoption.

Technology significantly enhances project management in the AEC industry by improving collaboration, efficiency, and accuracy. Tools like Building Information Modeling (BIM) facilitate coordination among architects, engineers, and contractors by centralising project data and enabling real-time updates. 

Project management software, on the other hand, can streamline scheduling, resource allocation, and task tracking, while cloud platforms support remote collaboration and file sharing.

A reliable IT support provider for the AEC industry should help you craft a bespoke-to-your-business IT plan, including the implementation, maintenance, and management of key AEC tooling.  

In the AEC industry, robust cybersecurity measures are essential to protect sensitive company data and project files. Key practices include implementing advanced firewalls, encryption for data in transit and at rest, and multi-factor authentication (MFA) to secure access. 

At Lyon Tech, we have a tried-and-tested approach to AEC cyber safety, that ranges from airtight IT infrastructure, right through to employee training. 

Cloud computing offers numerous benefits to companies in the AEC industry.. It allows teams to store and access large project files, such as BIM models, securely from any location, fostering real-time collaboration among architects, engineers, and contractors. Cloud solutions also enable cost savings by reducing the need for on-premises servers and infrastructure. These platforms also provide robust backup and disaster recovery options, ensuring critical data is protected. 

AEC-focused IT support services can be a huge help here, thanks to their in-depth understanding of cloud solutions, and the most cost-effective (and performant!) use of the technology.

Having reliable IT support bespoke to the AEC sector is critical, thanks to the industry’s increasing reliance on technology. An effective IT support service team can ensure the implementation, integration, operation, and ongoing maintenance of AEC technologies, including timely issue resolution to avoid on and off-site downtime.

Moreover, with cybersecurity risks increasing in the AEC sector, a robust IT support service is vital for protecting sensitive project data from potential threats. This not only safeguards the company’s reputation but also ensures compliance with industry regulations concerning data protection.