Managed Network Services

By 2025, connected devices in the UK are expected to exceed 1 billion. Ensure seamless operations with our Managed Network Services, offering expert IP management, optimised connectivity, and advanced security to protect your business.

Managed Network Services
Network Management & Monitoring

Comprehensive network management and monitoring involve continuous supervision of all network components, including routers, switches, and servers. This service ensures real-time detection of anomalies, efficient traffic management, and prompt troubleshooting. By maintaining optimal network health, businesses experience enhanced performance, reduced operational disruptions, and improved user satisfaction.

Total Network Security Services

Total network security services encompass a suite of protective measures designed to defend against a wide array of cyber threats. This includes implementing firewalls, intrusion detection and prevention systems, and regular security audits. By adopting a multi-layered security approach, businesses can ensure the confidentiality, integrity, and availability of their data, thereby maintaining trust and compliance with industry standards.

Managed Wired & Wireless Networks

Managed wired and wireless network services provide end-to-end oversight of an organisation's connectivity infrastructure. This includes the design, deployment, and maintenance of both Ethernet and Wi-Fi networks. By ensuring robust and secure connections, businesses can support diverse operational needs, from high-bandwidth applications to hybrid infrastructure deployments and connectivity, all while maintaining network reliability and security.

Dedicated Connectivity Services

Dedicated connectivity services offer businesses exclusive access to high-speed fibre internet connections, ensuring consistent bandwidth and low latency. Unlike shared connections, these services provide a direct link between the business and the service provider, resulting in enhanced performance and reliability. This is particularly beneficial for organisations with critical applications, large data transfers, or those requiring guaranteed uptime for their operations.

FAQ

What do you classify as professional services and how does this compare to managed IT services?

Managed IT services help businesses with the day-to-day running, maintenance, and support of your IT needs on an on-going basis. You need technology that works today, tomorrow and beyond. Managed Services ensure your IT is helping you achieve your business goals at all times.

Professional IT services help businesses overcome specific challenges through a dedicated project, such as a cloud migration or the deployment of new hardware.

Briefly speaking; Managed Services is an on-going support package tailored to fit your organisation’s needs whereas Professional services is a short-term engagement to complete a specific project.

Can you name a few more services that fall into the professional service category so I can understand this better?

Typically fixed term projects such as full Microsoft 365 Exchange Migration, Microsoft Teams Telephony Implementation using Operator Connect or Direct Routing, Microsoft Azure Virtual Desktop Infrastructure or Azure VDI migration, Cyber Security Plus Certification, ISO27001 Certification, New Server/Storage Hardware Implementation and Migration are typically a few titles which also fall in the same category as professional services. 

How often do your technology architects meet with us to discuss the future of tech and our business?

Your appointed account manager and our technology architects typically review your upcoming tech requirement for the following 36 months on an annual basis. This allows them to draft the IT strategy for the following 3 years and to constantly review and update the plan every 12 months.

 

What is the difference between disaster recovery and business continuity?

Whilst disaster recovery develops a plan of action to deal with situations when a disaster strikes e.g. a Powercut, internet outage, server failure etc. A business continuity plan concentrates on ensuring your business is able to continue whilst critical aspect of the IT infrastructure are being restored in the background e.g. catering for a secondary internet line, making available a second premises for the employees to work from, providing offsite stand-by workstation or laptops in the event where the office is no longer accessible. 

 

Do you provide a full infrastructure audit and does this fall into the professional category services as well?

Yes that's correct, whether you're a client of ours or not we offer a variety of IT audits ranging from Full IT Infrastructure audit, Cyber Security Audit, Telephony Audit, Network Infrastructure Audit, Electrical Infrastructure Audit and so much more. This always allows you to be aware of the gaps present in your infrastructure along with specific recommendations which are made against each downfall.

What is a managed network service provider?

A managed network service provider delivers end-to-end management and support for a company’s network infrastructure, including routers, switches, firewalls, and wireless systems. By leveraging managed network services, businesses benefit from proactive monitoring, enhanced security, and expert maintenance. This approach allows businesses to focus on core operations while leaving network performance to the experts.

What is an example of a network management service?

An example of managed network services is proactive network monitoring, where a service provider continuously tracks network performance to identify and resolve issues before they cause disruptions. This includes monitoring bandwidth usage, detecting security threats, and ensuring devices like routers and switches function optimally. 

What is typically covered in managed network services?

At Lyon Tech, our managed network services typically cover network management and monitoring, network security services, managed wired and wireless networks, and dedicated connectivity services. On a more granular level, this might look like implementing firewalls, digital traffic management, high-speed fibre internet facilitation, and more. By leveraging managed network services, businesses can gain dedicated network support, enhanced reliability, and the overall reduction of costly downtime.

Why outsource network services?

When businesses ask, "Why outsource network services?", the answer lies in the comprehensive coverage offered by managed network services. While these typically equip companies with in-office-hours support, they can also include 24/7 monitoring, performance optimisation, security management, troubleshooting, and maintenance of network equipment like routers, switches, and firewalls.

Better yet, this support doesn’t drain or exhaust internal resources, ensuring companies can keep costs down - while keeping the quality of network management high.

What is network security?

Managed network services cover a range of essential network management tasks, including network security and monitoring. This involves the protection of a business against cyber threats, through network infrastructure that implements firewalls, intrusion detection systems, and secure VPNs to prevent unauthorised access.

With managed network services, businesses benefit from proactive security measures, that ensure networks remain safe, secure, and efficient while mitigating network vulnerabilities continuously.

What types of networks fall under managed services?

Managed services can cover a variety of networks including:

  • Local Area Networks (LAN): These networks connect devices within a limited area, such as an office or building, and require management for performance optimisation, security, and reliability.

  • Wide Area Networks (WAN): WANs connect multiple locations over larger geographical areas and are typically managed to ensure secure, high-performance connections between remote offices or data centres.

  • Wireless Networks (Wi-Fi): Managed Wi-Fi services include setup, monitoring, and maintenance of wireless access points.

  • Virtual Private Networks (VPN): Managed VPN services secure remote access to company networks, providing encryption and protection for users working from different locations.

  • Cloud Networks: These networks enable remote access to cloud-hosted resources. Managed cloud network services ensure scalability, security, and performance optimisation for cloud environments.

  • Data Center Networks: These networks support data centres and involve the management of servers, storage, and network components to ensure smooth data flow and security.

How to choose a managed network service provider?

When choosing a managed network service provider, you’ll want to consider factors like expertise, reliability, and the scope of services offered. At Lyon Tech, we ensure robust network security by implementing strong firewalls, regular monitoring, and advanced threat detection to protect your data. We also provide proactive maintenance, 24/7 support on request, and built-in scalability to meet your company’s unique needs. 

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What our clients say about us!

Investment Management

Over the last eight years they have provided all the needs of our expanding business, here in the UK and as well as in two overseas locations, in a very seamless and professional manner. Many a times they have very professionally and competently dealt with some very complex issues involving our virtual setup, Refinitive and Reuters platforms. We are always impressed by the depth of knowledge of their staff but especially the knowledge and experience of their founding partners whom are always promptly available.

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Anonymous (Director)

Investment Management

Architectural Firm

I'd like to thank all at Lyon for your work this year- if you'd told me 12 months ago that the entire office would be working remotely, I don't think I'd have believed it would have been possible, let alone relatively smooth and productive. So thank you for moving so swiftly to get us set up in March, and the support ever since. Please do pass on my thanks to Tom and the rest of the team.

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John (Director)

Architectural Firm

Not for Profit

We engaged with Lyon at a time when our server had crashed, and our previous IT had thrown in the towel. Unbeknown to them it was a behemoth of a job however they managed to restore everything back to normal within days. Since then we’ve been looked after by them regularly and can’t recommend them enough.

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Annā€Marie (Operations Manager)

Not for Profit

Global Stationery Start-up

I've been lucky enough to work with Lyon Managed Services for a few years now. Amin and the team always offer amazing customer service, fast response times and plenty of patience when dealing with whatever kind of query I may have.

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Claire (Office Manager)

Global Stationery Start-up