IT Support for Marketing & Advertising Agencies

From high-performance design workstations to secure cloud collaboration and reliable remote working, we build technology environments that support how modern agencies actually operate.

Focus on the creative work. We’ll take care of the technology behind it.

How we help

Lyon supports London’s creative agencies with IT systems designed for performance, reliability, and secure collaboration.

Performance Optimisation

High-Speed Systems For Demanding Creative Workloads

Creative teams rely on powerful systems to handle large design files, video editing, and demanding software. We configure and manage high-performance workstations, networks and cloud environments designed for tools like Adobe Creative Cloud, motion graphics, and large media libraries.
Secure Collaboration

Seamless Access To Project Files Anywhere

Modern agencies collaborate across offices, homes and client locations. We enable secure cloud collaboration and remote access so teams can work on campaign assets, creative files and shared projects from anywhere.
Cybersecurity & Data Protection

Protecting Client Data And Creative Assets

Campaign assets, client data and intellectual property are valuable. We implement layered cybersecurity, secure backups and disaster recovery to protect your agency while keeping workflows simple and efficient.
Proactive Managed Support

Always-On IT That Prevents Problems

We monitor, maintain and optimise your infrastructure around the clock, resolving issues before they impact deadlines, productivity or client delivery.

Our Work In Numbers

We don’t just talk the talk

6
+
Average client retention (years)
4.9
/5
Customer satidfaction (smileback)
89
%
Resolutions SLA met
98
%
Response SLA met
Sector-Specific IT Strategy, Not Generic Support
Specialist Teams That Understand Creative Workflows & Tools
Dedicated Engineers - No Call Centres or Ticket Roulette
Truly Unlimited Support - Remote and Onsite
Fast, Human Support - No Scripts, No Delays
Automation-Driven Device & User Management
Always-On Monitoring with Real-Time Remediation
Traditional IT Service Provider

What our clients have to say about us

Luca Villa
Very prompt response to request of urgent support. The matter was resolved in a few minutes and i could go back to my work with no disruption.
Federico Pruneti
I required assistance with a VPN issue I was experiencing. While trying to to diagnose and resolve the problem, David was helpful and patient, as it turned out I also had some connection problems on my side.
Nina Roscoe
Mariya was super quick and friendly with helping me install some new programmes! Very happy with all the help provided.
Pedro Valero
Kind, quick and professional service from Lyon Tech.
Tiffany Angell
David was very prompt and resolved my work laptop issue perfectly.
Jonathan Crossley
We use Lyon, our previous consultancy being merged. Experience positive so far - helpful & relatively quick to respond
Jasvir Mehat
Great people, great team! Clear and concise in their delivery.
Luca Villa
Very prompt response to request of urgent support. The matter was resolved in a few minutes and i could go back to my work with no disruption.
Federico Pruneti
I required assistance with a VPN issue I was experiencing. While trying to to diagnose and resolve the problem, David was helpful and patient, as it turned out I also had some connection problems on my side.
Nina Roscoe
Mariya was super quick and friendly with helping me install some new programmes! Very happy with all the help provided.
Pedro Valero
Kind, quick and professional service from Lyon Tech.
Tiffany Angell
David was very prompt and resolved my work laptop issue perfectly.
Jonathan Crossley
We use Lyon, our previous consultancy being merged. Experience positive so far - helpful & relatively quick to respond
Jasvir Mehat
Great people, great team! Clear and concise in their delivery.
Luca Villa
Very prompt response to request of urgent support. The matter was resolved in a few minutes and i could go back to my work with no disruption.
Federico Pruneti
I required assistance with a VPN issue I was experiencing. While trying to to diagnose and resolve the problem, David was helpful and patient, as it turned out I also had some connection problems on my side.
Nina Roscoe
Mariya was super quick and friendly with helping me install some new programmes! Very happy with all the help provided.
Pedro Valero
Kind, quick and professional service from Lyon Tech.
Tiffany Angell
David was very prompt and resolved my work laptop issue perfectly.
Jonathan Crossley
We use Lyon, our previous consultancy being merged. Experience positive so far - helpful & relatively quick to respond
Jasvir Mehat
Great people, great team! Clear and concise in their delivery.
Luca Villa
Very prompt response to request of urgent support. The matter was resolved in a few minutes and i could go back to my work with no disruption.
Federico Pruneti
I required assistance with a VPN issue I was experiencing. While trying to to diagnose and resolve the problem, David was helpful and patient, as it turned out I also had some connection problems on my side.
Nina Roscoe
Mariya was super quick and friendly with helping me install some new programmes! Very happy with all the help provided.
Pedro Valero
Kind, quick and professional service from Lyon Tech.
Tiffany Angell
David was very prompt and resolved my work laptop issue perfectly.
Jonathan Crossley
We use Lyon, our previous consultancy being merged. Experience positive so far - helpful & relatively quick to respond
Jasvir Mehat
Great people, great team! Clear and concise in their delivery.
Luca Villa
Very prompt response to request of urgent support. The matter was resolved in a few minutes and i could go back to my work with no disruption.
Federico Pruneti
I required assistance with a VPN issue I was experiencing. While trying to to diagnose and resolve the problem, David was helpful and patient, as it turned out I also had some connection problems on my side.
Nina Roscoe
Mariya was super quick and friendly with helping me install some new programmes! Very happy with all the help provided.
Pedro Valero
Kind, quick and professional service from Lyon Tech.
Tiffany Angell
David was very prompt and resolved my work laptop issue perfectly.
Jonathan Crossley
We use Lyon, our previous consultancy being merged. Experience positive so far - helpful & relatively quick to respond
Jasvir Mehat
Great people, great team! Clear and concise in their delivery.
Luca Villa
Very prompt response to request of urgent support. The matter was resolved in a few minutes and i could go back to my work with no disruption.
Federico Pruneti
I required assistance with a VPN issue I was experiencing. While trying to to diagnose and resolve the problem, David was helpful and patient, as it turned out I also had some connection problems on my side.
Nina Roscoe
Mariya was super quick and friendly with helping me install some new programmes! Very happy with all the help provided.
Pedro Valero
Kind, quick and professional service from Lyon Tech.
Tiffany Angell
David was very prompt and resolved my work laptop issue perfectly.
Jonathan Crossley
We use Lyon, our previous consultancy being merged. Experience positive so far - helpful & relatively quick to respond
Jasvir Mehat
Great people, great team! Clear and concise in their delivery.

Power Your Next Campaign With Reliable IT

While your team builds brands and launches campaigns, we’ll provide the secure, high-performance IT environment that keeps everything running smoothly.
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FAQ

Why do marketing and advertising agencies need specialist IT support?

Agencies run on creative software, fast deadlines and client trust. Generic IT providers don't understand the demands of tools like Adobe Creative Cloud, video rendering pipelines or large shared asset libraries — and they often don't appreciate how a slow system or lost file at the wrong moment can cost an agency a client or a pitch. Specialist support means your IT is configured and managed around how agencies actually work, not retrofitted from a one-size-fits-all model.

How can IT support help our agency meet client deadlines?

Missed deadlines are rarely just a people problem — slow workstations, lagging VPNs, corrupt files and server outages all steal time from creative teams. Proactive IT support eliminates these bottlenecks by monitoring your systems around the clock, catching issues before they become crises, and keeping your infrastructure running at peak performance when the pressure is highest.

We use Adobe Creative Cloud, Final Cut Pro and other creative tools. Can you support these?

Yes. We configure and manage environments specifically optimised for the tools creative agencies depend on, including Adobe Creative Cloud (Photoshop, Premiere Pro, After Effects, InDesign), Final Cut Pro, DaVinci Resolve, and large-format media workflows. This includes workstation spec and setup, storage configuration, and network tuning to handle large file sizes without slowdowns.

How do you handle large media files and shared asset libraries?

Large video files, high-resolution imagery and shared project libraries put significant strain on storage and networking infrastructure. We design and manage storage solutions — including NAS, cloud-based shared drives and hybrid environments — that give your team fast, reliable access to assets without version conflicts or bottlenecks.

Can your IT support remote and hybrid agency teams?

Absolutely. We set up and manage secure remote access, cloud collaboration environments and VPN solutions so creative teams can work from anywhere — whether that's the studio, a client site or home — without compromising performance or security.

How do you protect our clients' confidential data and campaign assets?

Client confidentiality is fundamental in agency work. We implement layered cybersecurity including endpoint protection, access controls, encrypted backups and data loss prevention policies. This ensures client briefs, unreleased campaign materials and commercially sensitive assets are protected against breaches, ransomware and accidental loss.

What happens if we experience a data breach or ransomware attack?

We take a prevention-first approach, but if the worst happens, we have rapid incident response procedures in place. This includes isolating affected systems, restoring from clean backups, and getting your team operational again as quickly as possible — while helping you understand what happened and how to prevent a recurrence.

Do you help agencies comply with GDPR and data protection regulations?

Yes. Advertising agencies collect and process significant volumes of personal data through campaigns, email lists and analytics platforms. We help you implement the technical controls required under UK GDPR — including access management, data storage policies and audit trails — so you can demonstrate compliance with confidence.

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Questions

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