More and more London businesses are turning to remote monitoring and management (RMM) to boost their efficiency and stay ahead of the curve. With RMM in place, companies can streamline operations, monitor systems in real time, anticipate equipment failures, automate routine tasks, and manage risks more effectively.
This technology works through a smart combination of wireless networks, sensors, cloud platforms, AI, and analytics. Because of the complexity involved, IT service providers are ideally positioned to deliver RMM solutions. They not only supply the right tools and infrastructure but also have the expertise to integrate them seamlessly.
With full visibility into the systems and devices that power your business, a reliable IT provider can help you harness the true potential of RMM, making the setup seamless and the day-to-day operations smoother. But what exactly makes RMM such a game-changer for London businesses? And how can you make sure you’re getting the most out of it?
Read on to explore how RMM works, why it matters, and what to look for when choosing the right solution for your business.
In this article, we’ll address:
- What does RMM stand for?
- What is RMM?
- What is Datto RMM?
- Other popular RMM tools
- Advantages of RMM
- How to implement Remote Monitoring and Management
- Cloud-based Data Storage for Remote Monitoring
First up…
What does RMM stand for?
RMM stands for Remote Monitoring and Management. It’s a type of software used by IT professionals to keep tabs on a company’s entire IT infrastructure - from networks and devices to applications and servers - all without needing to be physically present. The "remote" part means issues can be detected and fixed from anywhere, while the "monitoring and management" part covers everything from tracking performance to automating updates and preventing problems before they cause disruption.
What is RMM?
Remote Monitoring and Management (RMM) is an IT solution that gives businesses real-time insight and control over their technology landscape. Through RMM software, IT teams or managed service providers (MSPs) can monitor system health, spot issues early, automate routine maintenance tasks, deploy software updates, and respond to incidents quickly - all from a centralised platform.
RMM is especially valuable in today’s hybrid and remote work environments, where ensuring uptime, security, and smooth performance across various devices and locations is more challenging than ever. It’s not just about fixing problems - it’s about preventing them.
What is Datto RM?
Datto RMM is a cloud-based remote monitoring and management platform designed specifically for managed service providers (MSPs). Known for its ease of use and robust feature set, Datto RMM enables IT teams to securely monitor endpoints, automate routine tasks, manage patches, and respond to threats in real time.
What sets Datto RMM apart (and what makes it a top RMM FAQ!) is its strong focus on reliability and security, with built-in safeguards to protect networks and sensitive data. It also integrates smoothly with other Datto products, offering a unified ecosystem for backup, disaster recovery, and cybersecurity.
Other Popular RMM Tools
While Datto RMM is a standout option, it’s far from the only player in the game. The RMM space is full of powerful tools, each offering different features, integrations, and pricing models to suit varying business needs. Here are some of the most widely used RMM platforms:
- ConnectWise Automate: Known for its deep automation capabilities, ConnectWise Automate allows MSPs to proactively monitor, manage, and support IT environments with minimal manual input.
- NinjaOne: A user-friendly and cloud-native RMM platform, NinjaOne is popular for its clean interface and ease of deployment. It’s a great option for MSPs and internal IT teams that want quick, actionable insights.
- Atera: Atera combines RMM, PSA (Professional Services Automation), and remote access in one platform. It's especially appealing to smaller MSPs or solo IT professionals looking for an all-in-one solution.
- Kaseya VSA: Kaseya offers a powerful suite of RMM features with strong scripting capabilities and integration with its broader IT management ecosystem. It’s often favoured by mid-sized and larger MSPs.
- SolarWinds RMM: Trusted by IT providers worldwide, SolarWinds RMM offers layered security, robust automation, and a wide range of monitoring tools. It’s scalable and built with performance and efficiency in mind.
Each of these tools brings its own strengths to the table, so choosing the right one often depends on your team’s size, your clients’ needs, and the level of automation and visibility you’re after.
Advantages of RMM (Remote Monitoring and Management)
Making changes to your existing IT infrastructure is never a small decision. For many London businesses, even considering an upgrade can feel like a leap, especially when legacy systems, however flawed, have “worked well enough” up to now. Resistance to change is common, particularly among teams comfortable with the status quo. But when it comes to Remote Monitoring and Management (RMM), the benefits often outweigh the growing pains.
So, what does switching from manual processes or traditional data logging to RMM actually offer?
Let’s break it down.
Improved Asset Management
RMM gives you live visibility into your IT infrastructure and physical equipment. By monitoring performance in real time, businesses can identify issues early and carry out preventative maintenance before a small problem turns into costly downtime. With this level of oversight, there’s no need for on-site inspections. Instead, you get a connected view of all assets and systems from wherever you are, ensuring your infrastructure runs reliably and efficiently.
Automated Data Collection for Regulation Reporting
Compliance can be a major drain on time and resources, especially when data is scattered across multiple locations. RMM simplifies this. Using smart sensors and cloud platforms, data is collected and processed automatically, ready for regulatory reporting. Reports can be generated and submitted with minimal manual input, freeing up your team to focus on more strategic work while reducing the risk of errors or missed deadlines.
Cloud-based Monitoring Provides Full-level Access to All Systems
Cloud-powered RMM tools allow you to monitor your systems from any device or location. Whether you’re in the office or on the move, you can get a full overview of your operations without needing to be physically present. This level of access gives business leaders in London greater control and deeper insight into day-to-day operations, without being tied to a single site or moment in time.
Routine Tasks are Automated
Why waste time on repetitive tasks when RMM can handle them automatically? Leveraging AI, analytics, and remote monitoring, businesses can automate routine data collection and system checks. Instead of relying on staff to manually gather and interpret large volumes of data, smart systems take over, adjusting settings, scheduling maintenance, or triggering alerts when action is needed. It’s more efficient, more accurate, and far less prone to human error.
Saves Time and Money
With RMM in place, your team no longer needs to travel between sites or spend hours manually inspecting equipment. That means fewer hours wasted on low-value tasks and more time focused on meaningful work that drives the business forward. Reduced downtime, faster problem resolution, and better use of resources all contribute to a healthier bottom line - and a more resilient operation.
Greater Accuracy in Monitoring
Manually logging data in spreadsheets isn’t just tedious - it’s risky. Mistakes are easy to make and hard to catch, especially when dealing with large, complex data sets. RMM systems, on the other hand, use smart sensors to capture accurate, up-to-date information automatically. Everything is stored and organised in one place, reducing inconsistencies and making it easier to manage, analyse, and report on your systems with confidence.
How to implement Remote Monitoring and Management
The benefits of Remote Monitoring and Management (RMM) are well established, especially for London-based businesses looking to move beyond outdated manual processes and embrace smarter, data-driven operations. But unlocking the full potential of RMM requires more than just installing software. It involves setting up the right infrastructure, choosing the right tools, and ensuring data is accessible, secure, and actionable.
Start with Solid Cloud-Based Data Storage
A successful RMM strategy begins with centralised, cloud-based data storage. Without it, the detailed insights gathered through remote monitoring can be underutilised, especially if the data isn’t easy to access or properly organised.
At Lyon, we help businesses across London implement reliable cloud environments that support their remote monitoring goals. Our cloud-based data centres offer unlimited storage, built-in redundancy, and seamless remote access, ensuring that your smart sensor data is stored securely and is readily available to the systems and people that need it.
Centralising your monitoring processes only goes so far if your data remains scattered. That’s why pairing your RMM system with integrated cloud storage is a critical step toward real-time visibility and streamlined operations.
Cloud Solutions that Power RMM
At Lyon, we support a wide range of cloud services that integrate effortlessly with RMM tools, including:
- Amazon Web Services (AWS)
- Amazon S3 & Blob Storage
- Microsoft Office 365
- Microsoft Azure
- Microsoft SharePoint Online
- Microsoft Power BI
- Google Cloud Platform (GCP)
- Google Workspace (G Suite)
Whether you're focused on analytics, file sharing, or real-time system performance, we ensure your data flows smoothly across the platforms you already use - or help you transition to the ones best suited for your business needs.
End-to-End support for a seamless RMM Rollout
Implementing RMM isn't just about choosing the right tech; it’s about getting it to work effectively in your environment. At Lyon Tech, we guide businesses through every stage of the RMM implementation process. From infrastructure planning and setup to live monitoring and troubleshooting, we provide the support needed to make RMM a success.
With our expert team and robust cloud framework behind you, you can be confident your RMM system will run smoothly, scale effectively, and deliver the insight your business needs to grow.
Interested? Get in touch today.