Our Services

Along with outsourced IT support, we provide specialist IT Consultancy and Digital Transformation services.

#experiencetechnology

Why Us

Simple reasons why businesses choose us over other IT support providers in London.

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Flat Rate
Fee

No hidden surprises - this helps you to easily budget your IT spend always in advance.

Above &
Beyond

Lateral thinking and going the extra mile mean you get maximum value from our team.

Local, Real Experts

Our Central London location and engineering team means we are there for you in person - quickly

Certified
IT Expertise

Our technology certified engineers can deal with complex, challenging projects, matching your requirements for a range of business sectors.

Robust
Solutions

We take the time to do things properly, so what works today will work tomorrow

24/7
Reliability

Our services are designed to function when you work, without any hold-ups

About Lyon

Mission Statement

At DotOnes, our mission is to breathe simplicity into the ever-complicated world of tech that your businesses face. We support your goals by ensuring that you always have the correct solutions that follow industry best practices.

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Meet the Team

Our skilled team provides managed business IT services to London and beyond

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#itsupporttestimonials

What our clients say about us!

Not for Profit

We engaged with Lyon at a time when our server had crashed, and our previous IT had thrown in the towel. Unbeknown to them it was a behemoth of a job however they managed to restore everything back to normal within days. Since then we’ve been looked after by them regularly and can’t recommend them enough.

Ann‐Marie (Operations Manager)

Not for Profit

#itsupporttestimonials

What our clients say about us!

Development Team

One of our biggest issues over time has been growth. It’s a nice problem to have but not when the IT setup can’t cope with the speed of growth. We were struggling and to be fair to our ex IT supplier they weren’t quite sure how to deal with it. Thankfully through a finance workgroup we were recommended to Lyon whom deal with many other creative firms and after a couple of meetings came on board with us. Since then it’s been a breeze, not only because of their friendly staff but also their approach and dedication to work.

Peter (Financial Director)

Manager

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FAQ

Do you provide IT support services outside London Bridge?

Absolutely. We serve small and medium-sized businesses in London Bridge, in addition to supporting nearby regions that can be reached by our engineers.

Being centrally located, we can offer:

  • IT support in Central London

  • IT support in East London

  • IT support in West London

  • IT support in South London

  • IT Support in North London

What Apple Mac services do you offer?

Apple-certified and highly skilled, our team can help solve all your Mac-related problems. Whether your business operates solely on Apple technology or a mix of Mac and PCs, our multi-skilled team can help with both complex Windows/Mac integration projects and everyday IT issues.

MacOS hardware and software  we support includes:

  • ServerOS

  • Open Directory

  • Office

  • macOS

Apple Mac users can get in touch with us today and one of our Apple-certified IT experts will get back to you.

Do I get a dedicated customer support contact at LYON?

Once you become a Lyon client, you’ll be assigned a Client Champion: one of our London-based team members who’ll be tasked with taking care of any issues you have.

Your Client Champion is available to:

  • Make sure you’re continually pleased with the service you’re receiving from us

  • Talk about any urgent or ongoing IT problems or needs you may have

  • Escalate any issues you are experiencing that require the focus of one of our specialist team members

  • Ensure your ongoing IT investment is tied to your overall business goals.

 

I’m worried about moving to another provider. How do you make it easy to switch?

We understand that switching providers feels like a big step, particularly if you’ve been with your current provider for years.

You may be moving to a new provider because you’ve had a bad experience, or maybe you’ve simply outgrown your current provider. 

We can make your move hassle-free by doing all the technical legwork. And with your consent, we’ll gather the necessary details from your current provider directly.

 

What expertise do you have working with Microsoft's product range, like Microsoft Office 365 and Microsoft Dynamics?
  • Our knowledge extends to a variety of Windows applications and services, including:
  • Windows hardware (Dell, HP, Lenovo, Toshiba, Samsung)
  • Windows 10
  • Windows servers
  • Microsoft Teams
  • Microsoft SharePoint
  • Microsoft Office 365
  • Microsoft Intune
  • Active Directory (AD)
  • As well as covering maintenance and installations, we give additional IT guidance and advice to support your business plans.
What are your hours of support?

Our support hours are from Mon – Fri 9 am - 6pm, where our friendly team will be ready to help with your IT issues.

Need assistance outside of the normal working day? Why not take advantage of our out-of-hours support, which connects you to our engineers and account managers 24/7?

Our support engineers are on hand to keep your systems working as they should.

What specialist IT certifications do you have?
  • Microsoft Silver Partner
  • Veeam ProPartner
  • VMware VCP 5.5
  • VMware VCP 6
  • Sonicwall NSAA
  • Comptia Security Plus
  • 70-410 MCSA Server 2012
  • Contact us today to speak to a qualified IT support company for architects.
What is the benefit of IT outsourcing in London Bridge?

IT outsourcing in London Bridge equips scaling businesses with access to expert IT support that allows for the seamless management - and acceleration - of their IT infrastructure. London-bridge-based businesses benefit from bespoke IT solutions that can range from IT implementation and maintenance, right through to complex cyber threat strategy plans. 

By outsourcing, these London-based companies reduce costs associated with in-house IT teams while ensuring minimal downtime and scalable technology solutions to support growth. This allows businesses in London Bridge to focus on core activities, confident that their IT systems will keep them up and running.

Which IT support services do you provide for London Bridge?

We provide help for all your London Bridge IT needs, from IT project management to Apple Mac support. Our skilled team uses cutting-edge monitoring equipment to ensure your IT systems function as they should, 24/7.

We can support you with:

  • Managed IT Support

  • 24-hour IT Support

  • Apple Mac Business Support

  • Emergency IT Support

  • Managed IT support in London

  • IT Staff Cover

  • Project and Consultancy

  • Server Installations and Upgrades

  • IT Strategy Consultancy

  • IT Project Management

  • IT Office Relocations

  • Cloud Strategy and Adoption

  • Cloud and Hosting Services

  • Amazon Web Services

  • Hosted Microsoft SharePoint

  • Microsoft Azure

  • Office 365 Business

  • Data & Communications

  • Unified Communications

  • Leased Line Solutions

  • Data Cabling Installation

  • Business Broadband

  • Cyber Security and& Continuity

  • Cyber Security Consultancy

  • Cyber Security Services

  • Disaster Recovery

  • GDPR Consultancy

  • Managed Backup Solutions

  • Network Penetration Testing

  • PAT Testing

  • WEEE IT Recycling and& Disposal

 

I need IT consultancy in London Bridge that offers remote support. Do you do that?

Many IT support issues can be fixed remotely. However, if we’re unable to find a resolution using this method, we’ll swiftly send a London-Bridge-based engineer to you.