Professional Services

Evaluate, identify, plan, and deploy a variety of technologies ranging from disaster recovery, business continuity solutions, IT governance, advisory & architecture with the help of our certified engineers.

Professional Services
Disaster Recovery

It is almost inevitable for any structued system involving technology to experience a disaster. Disasters come in the form of power cuts, aircon failures, malware attacks, server failures, and down to complete network outages. Developing a disaster recovery plan and analysing the present and potential risks and threats in advance will allow business to recover from a disruption in a short time span. This in turn will ensure your business is always prepared.

Business Continuity

Ever wondered how you would continue with your business in an outright pandemic, natural disaster or following an infrastructure failure. This is why at Lyon Managed Technology we offer a variety of business continuity solutions from remote working, standby hardware from servers to workstations including a variety of cloud hosted virtual solutions to allow our clients to continue to operate when facing a disruption to their business.

IT Governance

We would help you facilitate an increase in the return on IT investment and to provide clear strategies to achieve a full alignment between your IT solutions and more importantly business requirements. We have helped many customers achieve their Cyber Essential, Cyber Essential Plus, GDPR, ISO 27001 certification along the way and have the right toolkit to help your business become certified with governing bodies.

Advisory and Architecture

Technology continue to develop, improve and to surprise and your organisation would need the right strategy along with a suitable architecture to achieve business growth allowing technology to become a facilitator in transforming the business and to develop it to the next stage. Our IT architects and advisors hold many years of experience in the sectors and industries we work with and can help align your business needs with IT and help plan your long-term IT roadmap.

FAQ

What do you classify as professional services and how does this compare to managed IT services?

Managed IT services help businesses with the day-to-day running, maintenance, and support of your IT needs on an on-going basis. You need technology that works today, tomorrow and beyond. Managed Services ensure your IT is helping you achieve your business goals at all times.

Professional IT services help businesses overcome specific challenges through a dedicated project, such as a cloud migration or the deployment of new hardware.

Briefly speaking; Managed Services is an on-going support package tailored to fit your organisation’s needs whereas Professional services is a short-term engagement to complete a specific project.

Can you name a few more services that fall into the professional service category so I can understand this better?

Typically fixed term projects such as full Microsoft 365 Exchange Migration, Microsoft Teams Telephony Implementation using Operator Connect or Direct Routing, Microsoft Azure Virtual Desktop Infrastructure or Azure VDI migration, Cyber Security Plus Certification, ISO27001 Certification, New Server/Storage Hardware Implementation and Migration are typically a few titles which also fall in the same category as professional services. 

How often do your technology architects meet with us to discuss the future of tech and our business?

Your appointed account manager and our technology architects typically review your upcoming tech requirement for the following 36 months on an annual basis. This allows them to draft the IT strategy for the following 3 years and to constantly review and update the plan every 12 months.

 

What is the difference between disaster recovery and business continuity?

Whilst disaster recovery develops a plan of action to deal with situations when a disaster strikes e.g. a Powercut, internet outage, server failure etc. A business continuity plan concentrates on ensuring your business is able to continue whilst critical aspect of the IT infrastructure are being restored in the background e.g. catering for a secondary internet line, making available a second premises for the employees to work from, providing offsite stand-by workstation or laptops in the event where the office is no longer accessible. 

 

Do you provide a full infrastructure audit and does this fall into the professional category services as well?

Yes that's correct, whether you're a client of ours or not we offer a variety of IT audits ranging from Full IT Infrastructure audit, Cyber Security Audit, Telephony Audit, Network Infrastructure Audit, Electrical Infrastructure Audit and so much more. This always allows you to be aware of the gaps present in your infrastructure along with specific recommendations which are made against each downfall.

Image

#Goodword

What our clients say about us!

Not for Profit

We engaged with Lyon at a time when our server had crashed, and our previous IT had thrown in the towel. Unbeknown to them it was a behemoth of a job however they managed to restore everything back to normal within days. Since then we’ve been looked after by them regularly and can’t recommend them enough.

img

Annā€Marie (Operations Manager)

Not for Profit

Global Stationery Start-up

I've been lucky enough to work with Lyon Managed Services for a few years now. Amin and the team always offer amazing customer service, fast response times and plenty of patience when dealing with whatever kind of query I may have.

img

Claire (Office Manager)

Global Stationery Start-up

Architectural Firm

I'd like to thank all at Lyon for your work this year- if you'd told me 12 months ago that the entire office would be working remotely, I don't think I'd have believed it would have been possible, let alone relatively smooth and productive. So thank you for moving so swiftly to get us set up in March, and the support ever since. Please do pass on my thanks to Tom and the rest of the team.

img

John (Director)

Architectural Firm

Investment Management

Over the last eight years they have provided all the needs of our expanding business, here in the UK and as well as in two overseas locations, in a very seamless and professional manner. Many a times they have very professionally and competently dealt with some very complex issues involving our virtual setup, Refinitive and Reuters platforms. We are always impressed by the depth of knowledge of their staff but especially the knowledge and experience of their founding partners whom are always promptly available.

img

Anonymous (Director)

Investment Management