Looking for fast, reliable managed IT services in North London?

Absolutely. We serve small and medium-sized businesses in North London, in addition to supporting nearby regions that our engineers can reach.

Being centrally located, we can offer:

• IT support in Central London

• IT support in East London

• IT support in West London

• IT support in South London

• IT Support in London Bridge

• Whether your business is located in North London or another area surrounding central London, we’ll find a service to cater for your business requirements. Our IT support offers:
• Helpdesk and training – Have access to our helpful IT technicians and engineers, who provide 1st, 2nd and 3rd line support.
• Cloud solutions – Options include Desktop as a Service (DaaS) which offers significant cost-savings over use of onsite devices
• Maintenance – Physical cables and equipment are safely maintained. Secure data maintenance and frequent security updates.
• Monitoring and reporting - 24/7 checks on networking equipment Monday- Sunday. Regular device reporting, storage checks and system health reports.

• All of our engineers are based in our central London office, so we can reach you quickly.
• Our team is big enough that we are usually able to dispatch someone quickly.
• Depending on what package you choose, you’ll have agreed service levels for the response time.

• We want to ensure your IT problem gets resolved as quickly as possible, but it can take time to resolve more complex issues. When that occurs, we advance the issue to one of our 3rd line support technicians, who assist with specific server and network infrastructure issues. We then:
• Allocate a new ticket number
• Provide you with the ability to view your ticket status through our online web portal
• Send you helpful updates on what is happening with your IT issue
• Make your key contact at LYON (your Client Champion) aware of the escalation

• Yes, you do! When you become a LYON customer, a Client Champion will be assigned to you. This will be one of our team members who will take care of any problems you may have.
• Your main point of call at LYON, your Client Champion, is available to:
• Make sure that you are consistently pleased with the service you get from us
• Communicate any immediate or ongoing IT issues that you may have
• Escalate any problems you’re having that require the attention of one of our team members
• Ensure that your ongoing IT investment is related to your overall business objectives
• With a Client Champion to guide you in the right direction, we will get a better understanding of your needs, making it a simpler process to overcome your IT problems. We’re pleased to say our IT services cover North London and other areas surrounding central London.

Many common IT technical issues can be solved remotely, but in some cases, it may be necessary to dispatch a London-based IT engineer to resolve the issue in person.

In these situations, we are often able to visit your premises within the next few hours.

Once you become a Lyon client, you’ll be assigned a Client Champion: one of our London-based team members who’ll be tasked with taking care of any issues you have.

Your Client Champion is available to:

• Make sure you’re continually pleased with the service you’re receiving from us

• Talk about any urgent or ongoing IT problems or needs you may have

• Escalate any issues you are experiencing that require the focus of one of our specialist team members

• Ensure your ongoing IT investment is tied to your overall business goals.

We understand that switching providers feels like a big step, particularly if you’ve been with your current provider for years.

You may be moving to a new provider because you’ve had a bad experience, or maybe you’ve simply outgrown your current provider. 

We can make your move hassle-free by doing all the technical legwork. And with your consent, we’ll gather the necessary details from your current provider directly.

• Our knowledge extends to a variety of Windows applications and services, including:
• Windows hardware (Dell, HP, Lenovo, Toshiba, Samsung)
• Windows 10
• Windows servers
• Microsoft Teams
• Microsoft SharePoint
• Microsoft Office 365
• Microsoft Intune
• Active Directory (AD)
• As well as covering maintenance and installations, we give additional IT guidance and advice to support your business plans.

Our support hours are from Mon – Fri 9 am - 6pm, where our friendly team will be ready to help with your IT issues.

Need assistance outside of the normal working day? Why not take advantage of our out-of-hours support, which connects you to our engineers and account managers 24/7?

Our support engineers are on hand to keep your systems working as they should.

IT outsourcing in North London provides businesses with expert IT support, that enables them to manage their technology infrastructure efficiently without the expense of an in-house team. When juggling the eye-watering costs and demands of the London market, outsourced IT support can provide a much-needed injection of affordable assistance, from helpdesk support to proactive system monitoring, and tailored IT solutions to meet local business needs. This ensures minimal downtime, enhanced cybersecurity, and the scalability needed to adapt to London’s fast-paced market.

For the North London market, we provide IT support that ranges from IT project management to Apple Mac support. Our skilled team uses cutting-edge monitoring equipment to ensure your IT systems function as they should, 24/7.

We can support you with:

• Managed IT Support

• 24-hour IT Support

• Apple Mac Business Support

• Emergency IT Support

• Managed IT support in London

• IT Staff Cover

• Project & Consultancy

• Server Installationsand Upgrades

• IT Strategy Consultancy

• IT Project Management

• IT Office Relocations

• Cloud Strategy and Adoption

• Cloud and Hosting Services

• Amazon Web Services

• Hosted Microsoft SharePoint

• Microsoft Azure

• Office 365 Business

• Data & Communications

• Unified Communications

• Leased Line Solutions

• Data Cabling Installation

• Business Broadband

• Cyber Security and Continuity

• Cyber Security Consultancy

• Cyber Security Services

• Disaster Recovery

• GDPR Consultancy

• Managed Backup Solutions

• Network Penetration Testing

• PAT Testing

• WEEE IT Recycling and Disposal