Operating in a busy commercial environment such as London city centre requires the highest level of IT helpdesk support. What should you look for when choosing IT Helpdesk support for your London business and which helpdesk support options are most suitable for the London area?
Why do you Need IT Helpdesk Support in London?
For London businesses, IT helpdesk support is crucial. Helpdesk support provides London-based businesses the peace of mind to carry out their daily operations knowing that any technology-related issues will be dealt with swiftly and effectively.
Alternatives to London Helpdesk Support—Challenges of Using In-house Departments
London businesses will often make the mistake of failing to adopt a helpdesk solution, instead opting to have their IT support issues handled in-house by existing IT departments.
This can create a raft of problems with already busy IT staff struggling to keep up with the demand of the helpdesk workload required by your London business.
There can be further issues compounded by a lack of training. Whatever help desk support software you are using will require all staff members to be fully trained, which can be costly and time-consuming.
What Should You Look for in a London IT Helpdesk?
When choosing helpdesk support, London businesses should look for these features or qualities in order to select the right help desk support in London that fits in with the needs of their company.
24/7 Operation and Support
When it comes to IT helpdesk support in London, you don’t want a provider that only operates 9–5 hours or weekdays only or has any time off at all.
Online businesses based in London take custom at any time of the day or night and as long as your London business is operational and processing customer transactions, you want an IT helpdesk that will be constantly available and ready to handle your queries whenever it is needed.
Rapid Response Teams
With many helpdesk options, the reaction and response rate is not as proactive as it should be for those businesses operating in busy commercial environments like London city centre.
Often, when you look at help desk software in isolation, the tools may be sound but whenever there is an issue, a ticket is submitted, and London business owners are left waiting for their help desk to eventually get back to them—when the weekend is over or when they have cleared the rest of their queue of work.
This is not good enough for London businesses that need a proactive reaction from specified rapid response teams. If there is some emergency in your London business, such as systems going down or a live data breach, this needs to be dealt with quickly and effectively.
When choosing an IT helpdesk provider in London, make sure they have a specific rapid response department of IT experts on hand to deal with your issues.
Live Monitoring
Many London help desks will wait until the customer has noticed a problem and got in touch with them to ask about it.
Normally, this would be too late, especially for busy commercial enterprises operating out of London. Alongside your typical help desk service with operators taking queries, there should also be live infrastructure monitoring.
This means that instead of simply waiting to hear about a problem from you, the customer—by which point it would usually be too late to mitigate the damages—the help team will be continually monitoring your systems and network. Any issues, discrepancies, or potential threats to your London business will be quickly identified and remediated.
Professional Advice From Dedicated Experts
Some IT helpdesks in London are more of a box-ticking exercise—yes, they provide support in theory, but when it comes to the crunch and you have some complex technical issue that needs working through, you wait for the help ticket to finally be resolved, at which point you get a standard copy and paste answer telling you to try turning the router off and on again and make sure the power cable is connected—yes I’ve already tried that thanks and the computer is definitely still plugged in!
As mentioned previously, the difficulty with operating help desk software in isolation is that your IT staff will not be trained on the specific use of this tool. So you do not want to adopt a London help desk support option where the support staff have even less training than your own IT department.
For the most complex issues, contact centre operators, support bots, or AI assistants are not fully equipped to handle the complexity of the problem.
At Lyon Tech, when our customers contact the London IT help desk, they will get straight through to highly qualified IT engineers with an in-depth understanding of their IT-related issues. Backed up with extensive data from teams of technical analysts and system auditors, they are armed with a wealth of knowledge on your present operational status and possible remediation methods.
Adopting a Fully Managed IT Helpdesk Support Solution in London
At Lyon Tech, rather than offering a simple software solution or standard cut-and-paste answers, we provide our London-based customers with a fully managed IT helpdesk solution manned by highly trained experts.
At Lyon Tech, we provide
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24/7 help desk support
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Live monitoring of all systems, infrastructure, and networks
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Rapid reaction teams to handle urgent requests
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Professional advice from highly trained IT engineers and analysts
If you are looking for a professional IT Helpdesk solution in London, get in touch with our expert advisors today.
We can take you through the range of options and help you decide which IT helpdesk solution would be most appropriate and effective for your London business.
